Privacy Policy

This is the website of Travelink, an American Express Travel representative (D/B/A Employee Vacation Programs). Travelink is committed to honoring the privacy of the users of the website and has prepared this Privacy Policy to describe the ways in which we collect, use, share, and otherwise process personal information. This Privacy Policy describes our current information collection and use practices, as well as those practices that have been in place for the last 12 months. It applies to our online information collection through the travelink.com website (the “site”), as well as the Travelink mobile application (the “App”), as well as our offline information collection. If you do not agree with the practices outlined in this Privacy Policy, please do not use our website or otherwise share personal information with us.

Information Collection

We collect:

  • Identifiers such as your name and company name, where applicable;
  • Contact information such as your email address(es), mailing address(es), and phone number(s) ;
  • Payment information such as your credit card number, security code and expiration date, as well as your billing address;
  • Travel information, if you book a trip with us, which could include travel dates and destinations; and
  • Employment-related information, including previous jobs and education, if you apply for a job.

The following Internet and other electronic network activity information is collected automatically when consumers visit the website:

  • The referrer (the site prior to entering the website)
  • The IP address of the workstation
  • Date and time of visit
  • Pages visited while on our site
  • Time spent on each page
  • Files downloaded
  • Criteria used when searching

We use cookies only to record session information. We do not partner with or have special relationships with any ad server companies.

Information Collected Through the App

When you interact with the App, we may also collect some information from your mobile device. Specifically, we may collect the precise geolocation of the mobile device used to operate the App. We will only collect precise geolocation data if you provide your consent to such collection. Please note that if you decline to provide consent to collect geolocation, certain features of the App may not be available to you.

Information Use

We will use your identifiers and contact information to:

  • respond to you when you send email requests for information;
  • provide you with promotional materials that you have requested or signed up to receive;
  • sign you up for one or more newsletters or our blog, per your request;
  • assist you with booking travel;
  • help you redeem a “Gift of Travel” or other certificate.

We will use your payment information to allow you to pay for travel or other products or services that you have requested.

We will use your employment-related information to assess your application for employment.

We use the Internet and other electronic network activity information we collect to improve the content of our website and products.

We will use your precise geolocation when you use the App to provide you with location-based services that you have requested while you are on a Travelink trip, such as walking directions to vacation sights, and nearby dining/activity/excursion recommendations.

Information Sharing

We may share all categories of personal information identified above with the following entities and/or for the following reasons:

  • Affiliates/Partners. We may work with our affiliates or partner with other companies in order to provide you with additional benefits. In the event that we share your personal information with affiliates or partners, we will require that they use the personal information for the limited purpose for which we provide it, maintain reasonable security measures for the protection of such information, and comply with the provisions as outlined in this Privacy Policy.
  • Law Enforcement. Occasionally we may be required by law enforcement or judicial authorities to provide personal information. We will disclose personal information upon receipt of a court order, subpoena, warrant, or other legal process to the extent necessary to meet legal, national security, public interest, or law enforcement obligations. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.
  • Merger. In the event that we enter into an agreement to be purchased by another company or to merge with another company, we may share personal information with that company. We will require that such purchasers continue to comply with the provisions as outlined in this Privacy Policy.

We may also share Internet and other electronic network activity information with select third parties, such as our advertisers, for purposes of serving you with customized promotions. If you would like to learn more about the sharing of non-personal information for purposes of providing customized advertisements or promotions, please visit http://www.aboutads.info/consumers/.

During the preceding 12 months, we have shared information with: [CATEGORIES OF THIRD PARTIES]

Third Party Links

Please be aware that our website may contain links to other websites, and that the privacy practices of these other websites may differ from those of Travelink, an American Express Travel representative. This online Privacy Policy does not apply to other websites. We encourage you to read the privacy policies of all other websites you visit.

Your Choices

If you do not want to receive email from us in the future, please let us know by sending us an email at the above address, calling us at the above telephone number, or writing to us at the above address.

Upon request, we offer visitors the ability to have inaccuracies corrected in contact information. Consumers can access their information by emailing or writing to the below address(es) to request details on what contact information we have for them. Travelink offers the ability to unsubscribe from email within every email sent. In addition, should a consumer wish to have their personal data anonymized, Travelink has a process to complete the anonymization upon written request.

California Privacy Rights

 If you are a California resident, you have the following rights.

Right of Access. You have the right to access your personal information maintained by us. Upon receipt of a verifiable request to access personal information, we will disclose and deliver, free of charge, the personal information requested. We will disclose and deliver the required information to you free of charge within 45 days of receiving your verifiable request. If necessary, we will extend the time period to provide the required information once by an additional 45 days, and will provide you with notice of the extension within the first 45-day period. The disclosure shall cover the 12-month period preceding our receipt of the verifiable request.

Please note that we are not required to provide personal information to you more than twice in a 12-month period.

Right of Deletion. You have the right to request that we delete any personal information about you which we have collected from you. Upon receipt of a verifiable request for deletion, we will delete your personal information from our records and direct any service providers to delete your personal information from our records, within 45 days.

We will comply with your request to delete personal information unless it is necessary for us to maintain your personal information in order to:

  • Complete a transaction, provide requested-for goods/services, and/or perform a contract between you and us;
  • Detect security incidents;
  • Comply with a legal obligation;
  • Enable our internal uses that are aligned with your expectations and your relationship with us.

Submission of Requests for Information. We have designated the following methods for California residents to submit requests to access or delete their personal information:

Verification. After you submit a request, we will promptly take steps to determine whether your request is a verifiable request. We will verify that you are who you say you are by providing your name and your most recent confirmation number for a trip you have booked through us, or by providing other unique information relating to your interactions with Travelink.

As noted below, we do not knowingly collect information from or about children, including children aged 16 and under. We do not sell information of minors under 16 years of age.

Authorized Agent. You have the right to designate an authorized agent to submit an access or deletion request on your behalf. If you use an authorized agent to submit such a request, we will require that you:

  • Provide the authorized agent written permission  to act on your behalf; and
  • Verify your own identity with us before we can honor the request.

No Sale of Personal Information. We have not sold personal information to third parties for a business or commercial purpose in the last 12 months. We do not intend to sell personal information to third parties.

No Discrimination. We will not discriminate against a California resident because the California resident exercised any of the rights described here.

Security

We have reasonable security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you via our site. We restrict access to your nonpublic information to those employees who need such information in order to provide products or services to you.

Non-U.S. Visitors

This Travelink website is intended for U.S. visitors and users. If you are not a resident of the United States, your country’s laws governing data collection and use may differ from those in the United States; in particular, the United States may not provide the same level of protections as those in your own country. By using the website, you are transferring your non-public personal information to the United States, and you consent to the transfer, retention, and processing of such data in the United States. If you do not agree with such transfer, retention and processing in the United States, please do not use the website.

Changes to this Policy

We reserve the right to make changes to our Privacy Policy at any time without any notification. Changes to our Privacy Policy take effect immediately upon being posted on our website. It is the user’s responsibility to recognize any changes and abide to them at the time of change.

Contact Us

If you feel that this site is not following its stated information policy, you may contact us at the below addresses or phone number.

Our contact information is:

404 BNA Dr, Suite 650

Nashville, TN 37217

Email: contact@travelink.com

Telephone: 855-855-5220