FREQUENTLY ASKED QUESTIONS
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Everything you need to know about planning your perfect journey with us.
Working With Us
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How is TRAVELINK different from the online booking sites I normally use?
Travelink is a full-service travel agency and proud Virtuoso member headquartered in Nashville, Tennessee with US-based advisors coast to coast. Unlike booking sites, we provide dedicated human travel advisors who handle every detail, from initial planning to on-trip support, while securing exclusive perks, upgrades, and amenities unavailable to the general public.
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How do I start planning a trip with TRAVELINK?
Simply submit a trip request on our website or call us at 800-821-4671. One of our advisors will reach out to learn about your travel style, budget, and dream destination, and begin building your personalized itinerary.
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Will I have a dedicated Travel Advisor?
You'll be paired with a dedicated advisor who gets to know your preferences and handles your trip from start to finish. Depending on your destination or travel type, you may work with a different advisor from time to time. You can browse our advisor bios and even request a specific advisor based on their specialties.
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What does it mean that TRAVELINK is a Virtuoso member agency?
Virtuoso is the world's leading luxury travel network. As a member, TRAVELINK advisors have direct relationships with top-tier hotels, cruise lines, and tour operators worldwide, unlocking exclusive amenities like complimentary breakfasts, room upgrades, early check-in/late checkout, and on-property credits unavailable to the public.
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Are Virtuoso benefits included at no extra cost?
Yes! Virtuoso amenities are complimentary when you book eligible properties through a TRAVELINK advisor. You may pay the same rate you'd find publicly, but receive additional amenities on top. It's one of the most tangible benefits of working with a Virtuoso travel advisor.
Our Services
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What types of vacations does TRAVELINK specialize in?
We cover the full spectrum of leisure travel: luxury vacations, ocean and river cruises, safaris, honeymoons, destination weddings, family and multi-generational trips, guided tours, adventure travel, sports and golf trips, and more. We also offer custom-crafted luxury itineraries through our Privileged Journeys program.
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What is Privileged Journeys?
Privileged Journeys is our ultra-luxury, fully bespoke travel design service. Our most experienced advisors work with you to create a one-of-a-kind itinerary using our Virtuoso network of ultraluxe partners worldwide, think private villas, exclusive access experiences, and seamless logistics. Explore Privileged Journeys →
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Does TRAVELINK support group travel?
Absolutely! We offer Specialty Travel & Leisure Groups for clubs, families, friends, and organizations. Group travel often comes with perks like complimentary spots, priority boarding, and dedicated support. Contact us to discuss your group's needs.
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Can I buy a travel gift certificate for someone?
Yes! Our Gift of Travel program is one of our most popular offerings. The recipient works with one of our advisors to create their ideal trip. It's a perfect gift for weddings, anniversaries, birthdays, or corporate incentive rewards.
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Can I purchase travel insurance through TRAVELINK?
Yes! We can offer travel insurance from a variety of companies, including Allianz. We strongly recommend coverage for all your trips since travel insurance can protect your investment against cancellations, medical emergencies, and unexpected delays. Your advisor can help you choose the right plan.
Employee Vacation Programs (EVP)
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What is Employee Vacation Programs?
Employee Vacation Programs by TRAVELINK (EVP) is an exclusive leisure travel benefit that GBTNetwork-affiliated companies can offer their employees. Employees may gain access to a dedicated travel portal, their corporate-negotiated hotel and car rates, and a team of expert advisors to help plan personal vacations, all as a company perk.
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Can employees plan any type of vacation with EVP?
Yes! Employee Vacation Programs covers the full range of leisure travel, including beach getaways, cruises, international trips, family vacations, honeymoons, adventure travel, and more. Employees work directly with a dedicated advisor to plan whatever experience they have in mind. Planning fees may apply depending on the trip type or complexity.
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How does my company enroll in EVP?
Simply contact our team to discuss your company's size and needs. We will set up a provide onboarding support and marketing materials to help you roll the program out to your employees. There's no cost to the employer to offer the program, it's a benefit that adds real value at no direct expense.
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Can I purchase gift certificates to incentivize my employees?
Our Gift of Travel is a travel certificate that can be purchased or awarded in almost any dollar amount (starting at $500). Employers often use them as incentive rewards, bonuses, or recognition gifts for major milestones. Recipients work with an EVP advisor to apply the certificate toward virtually any vacation of their choosing, including flights, hotels, cruises, and more. Some restrictions may apply.
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What benefits do employees receive through EVP?
Employees of enrolled EVP companies have access to their corporate-negotiated rates on hotels and car rentals, along with our Virtuoso preferred rates on hotels, cruises, guided vacations, and other types of leisure travel, all with a dedicated EVP travel advisor.
Booking & Costs
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Does TRAVELINK charge service fees?
TRAVELINK does charge planning and ticketing fees for certain services, which vary by the type and complexity of the trip. These fees reflect the expertise and time our advisors invest in crafting your journey. You can review our full service fee schedule on our website.
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How does TRAVELINK compare to booking myself online?
It varies. As Virtuoso a member agency, we have access to exclusive rates, complimentary upgrades, shipboard credits, resort credits, and amenities worth hundreds of dollars that aren't always available to the public. Our advisors also know how to maximize your travel budget to get the most out of your travel dollar. Plus, you'll have your advisor available to help if anything should happen during your travel.
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What happens if something goes wrong during my vacation?
You're not alone. Our expert advisors provide support before and during your trip. We work with trusted suppliers and insurance partners to help resolve any disruptions quickly. This is one of the key advantages of booking with a professional travel agenct versus booking on your own.
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How far in advance should I start planning my vacation?
It depends on your specific trip. For popular destinations, peak seasons, cruises, or complex itineraries, we recommend booking 6–12 months in advance. For last-minute trips, we can often work wonders, just reach out and we'll see what's possible!
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Do you offer a mobile app to manage my trip itinerary?
Yes! TRAVELINK offers an itinerary mobile app so you can access your travel details, documents, and updates on the go all in one place.

