POSITION SUMMARY OR PURPOSE:

The Sales & Marketing Specialist will proactively support vacation travel advisors and marketing with administrative tasks. Learn to utilize supplier web-based tools, in-house CRMs, booking tools for research, and our mobile app platform (AXUS) for customer itineraries. Offer support to Director of Client Service, Vacation Travel and Marketing Manager for various projects. Please note, this is a corporate office position that does not work from home. Many members of the team have a hybrid office situation, but non-exempt corporate employees are in the office each day of the work week.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Perform a wide variety of administrative duties as required by daily operations
• Advisor Invoicing
• Assist with maintaining files, brochures/paperwork, and direct mail to hearth travel advisors
• Assist in the development of websites and help to maintain website content using the Hubspot platform, Canva, online photo editing tools, etc.
• Utilize the company’s style guide and Canva-type templates to create and edit digital or print marketing assets.
• Work with Travelink’s preferred supplier network to execute marketing plans with Marketing Manager. Collect promotion details/assets and format content to email/website specifications on a monthly basis.
• Web Leads – enter, vet, and assign all leads received via VTS email to the travel advisors
• Phone Leads – enter, vet, and assign all leads received via voice mail to the travel advisors
• Create and distribute client final travel documents for employee travel advisors and independent contractors
• Support all (air & package advisors) with preferred partner call holding and misc. needs

SUPERVISORY RESPONSIBILITIES:

None

ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REQUIRED SKILLS:

• Excellent oral and written communication skills
• Highly proficient in Microsoft Office Programs including Word, Excel, PowerPoint and Outlook
• Confident and can thrive in a dynamic team environment
• Passion for customer service, learning, assisting your team, and travel
• Professional and personable with clients both on the phone and in person
• Experience working with content management systems (Wordpress, Hubspot, etc.)
• Copywriting skill as it relates to creating landing pages and ad banners
• Creative self-starter who can work with little supervision or direction, taking ownership of projects and running them through the approval processes
• Ability to edit image assets using AI web-based tools like Canva.com
• Organized and efficient, with excellent attention to detail
• Positive attitude, flexibility, and problem-solving mentality
• Punctual and Flexible
• Willingness to embrace new tasks, technology, and/or responsibilities
• Handle sensitive information in a confidential manner
• Successfully functions independently and in a team environment where many members of the team are virtual.
  
  

PHYSICAL REQUIREMENTS:

• Ability to sit for extended periods of time while working
• Constant hand, fingers and arm use
• Occasionally stand for extended periods of time
• Ability to hear clearly and speak intelligibly
• Ability to operate a computer, or telecommunications devises and other office equipment for prolonged periods throughout the workday
• Ability to lift and/or move up to 25lbs
• Occasional function of activities involving walking, bending, squatting and reaching

To apply, please submit your resume and cover letter to the below submission form.