Specialties: Ocean & River Cruises, Disney Vacations, FIT Trips

Fun Fact: I was part of a Hot Air Balloon team for about 10 years, flying in rallies all over New Mexico, Texas, and Arizona.

Favorite Travel Quote: There are SO many, but I like I would rather own a little and see the world than own the world and see a little.

I started in the travel business in 1987 in Phoenix, Arizona, back when agents still handwrote tickets and most shopping centers had a family-owned travel agency. I began my career in travel at a tiny 4-person agency, moving on to a much larger 200+ employee call center.

I left the travel business after for a period to spend more time with my family, and to complete my Bachelor’s degree in Psychology, but the travel industry seemed to continually “call” me back. I'm very excited to again be helping our clients plan amazing vacations with Travelink.

I have personally traveled to destinations around the world such as Hawaii, Norway, London, Italy, Switzerland, France, Canada and Australia, plus many states here in the USA! I truly enjoy getting to know my clients and strive to help them have the best vacation experience possible!

Favorite Travel Experiences

Going to Phillip Island off the coast of Melbourne, Australia and seeing all the fairy penguins come ashore.


  • Disney College of Knowledge
  • Uniworld Cruise Specialist
  • UNCruise 
  • AMA Waterways
  • Regent Seven Seas
  • Viking River Cruise: Danube River Specialist, Rhine, Moselle and Elbe River Specialist

Most Unusual or Intriguing Request I've Fulfilled for a Customer

Client Testimonials

We had a great time! The highlights were the Tokyo Sky Tree (amazing views and structure), the DisneySea park (one of the most beautiful theme parks we have seen) and the Edo-Tokyo Museum (very impressive, intricate models of ancient city scenes). We also saw the Asukusa temples (I was surprised how close the modern buildings were to the ancient ones) and we saw the Emperor on Jan 2 (exciting – crowd control was handled very well), and visited the school that our son Jesse attended one summer session, and met his host family. The Sunshine City Prince Hotel suited us very well. We ate many meals in the adjacent shopping area, got food from the Family Mart in the hotel and it was convenient to transportation. Based on the fire escape plan on the door the rooms we had were the largest on the floor and were very spacious. Transportation was pretty easy on the JR trains and Metro, but only because Jesse reads Japanese so well. The route map, which was necessary to determine the fare cost, was usually only in Japanese. Other than that, enough was printed or announced in English so we could understand it. The Travel Bound shuttle bus from Narita to our hotel on the evening of Dec 31 was great. On the way back we bought bus tickets at the hotel, which was less expensive. Thanks again for your help!

Jim H — Trip to Japan

We had a wonderful time in Spain! I’ll send you guys a few pictures once we get a little settled.

Everything went as planned. We made a few tweaks (especially moving dinner reservations until later!) but they were small.

SpaintTop is really top notch. All the drivers were timely. The guides were super sharp in terms of knowledge of where we went. Thanks again for making our honeymoon a trip of a lifetime!!!

Andy — Trip to Spain

Our honeymoon was absolutely, positively amazing! We loved every minute of it and would not have done anything differently! Thank you for all of your help! We're now planning our next vacation and would sincerely appreciate your help again!

Amy — Trip to South Africa

Hi Bev! My trip was OUTSTANDING!! Uniworld went above and beyond again with their level of care and service.You’d be surprised to know that there were only 78 passengers onboard. Once again, I met people from all over the world and all walks of life. It amazes me how quickly the Uniworld staff can create a spirit of friendship and community that encourages everyone to socialize instead of staying to themselves. I credit them for that because we were docked next to one of their competitor's ship the two days we were in Amsterdam.

Everyone on our ship was smiling, laughing, and talking to each other. Everyone on the competitor's ship looked miserable and just trudged around behind each other on the shore excursions. The weather was perfect! The staff kept telling us how cold it was last year and how disappointed everyone was between the cold and no blooms. Keukenhof Gardens were absolutely beautiful this year. We spent a lot of time on deck. In fact, a group of us didn’t want to go inside for the River Heritage reception, so the Cruise Manager and Restaurant Manager brought the party upstairs to us. Ramona, the Cruise Manager, was AMAZING! She only found out Monday that she was going to be on the cruise on Wednesday and she’d never done this route before. You would have never guessed it. She didn’t miss a beat helping people with suggestions and recommendations.

This trip was the perfect mix of activities and relaxation time. I would HIGHLY recommend it to anyone. Can’t wait to travel again (once I save up some money) Thanks for everything you do every time I travel!!!

Chris — Trip to Amsterdam

So we got back last night from Amsterdam/ Ireland and want to thank you ….everything was wonderful. Flights all worked out and our combo chauffeur/self drive was great! Carl did great with the driving, inhaling deeply on some of those narrow roads but we made it, still speaking!!! And the accommodations were mostly all fabulous…Merrion, Ashford, Ballynahinch were terrific! Arbutus was local flavor, clean, and the people were wonderful, but a bit of a comedown after the previous 3…got us ready for home…gradual comedown!!! We appreciate all your efforts on our behalf and look forward to working with you again.

Carl & Gail — Trip to Amsterdam & Ireland

Thank you sooooooooo very much!!! We are so glad we have you as our "partner" on this, and for that matter, any of our travels!!!!! You look out for our best, always have our back, are an awesome person and go above and beyond. The world needs more Colleen's.

Bob — 

Although I have been an American Express Card Holder since 1974 and used it for our personal and corporate credit card needs, I had never used the travel services offered though Travelink. I am glad I finally did because I met Francie Shanks. I want you to know she has been fantastic. I was coordinating a trip to Boston with some special requirements and she handled everything. She is prompt in her communication. She is knowledgeable and very friendly while remaining professional. She is a great representative of your company and I suggest you hang on to her.

All the best to you and yours in the coming New Year.

Glen W — Trip to Austria

Truly the most wonderful vacation we have ever had. The hotel was fine and employees so genuinely kind as well as the local individuals we met along the way. The rooms were quite perfect for the setting (I'm not one to need much fluff which takes away from authenticity of a place in my opinion only not knocking others who appreciate it). The food was good enough although we tend to eat outside of our hotel wherever we go so we didn't experience every restaurant available at St James. The excursions were handled beautifully and were reasonably priced. Cleaning service was always timely and done well. I really have no complaints and with children and probably without would choose the hotel again! We truly appreciate everything you did to help make it so wonderful. You did a fabulous job and thank you again!

Dana — Trip to Chicago, IL

Thank you SO much!! You were terrific. You helped me in so many ways and were VERY understanding of our needs!  Your employer should be very happy to have an employee like you. 

Patricia — 

We just wanted to report back about our trip. It was perfect!!!!!!!!!!!! Coral Sands was just wonderful. Just what we were looking to find. It is a very special place. Harbour Island is beautiful. I can’t tell you how much we appreciate your help.

Bob — 

Our ship is about to depart from Ushuaia for Antarctica! The pre-trip was great. Everything went very smoothly. Thank you for all your work to set this up!  Merry Christmas!

Jon S — 

Singita was amazing!! Great call!! Thought you would enjoy the pics. We have seen EVERYTHING and been very lucky.

John P — 

We are leaving Singapore today. Thank you so much for organizing a wonderful vacation for us. Singapore was an excellent destination. We are pleased with the itineraries in all 3 countries we visited. Thank you and thanks to Giang for your expertise.

Elisia — 

My wife and I had an AMAZING time in Italy! We want to thank you for putting together a fantastic itinerary and arranging our accommodations. All of the tour guides were really easy to work with and very knowledgeable; please send our compliments to all of them. The Hotel Palazzo Murat in Positano was really great and a unique place - they greeted us with a glass of fresh almond milk and had our room ready with a complimentary bottle of prosecco to wish us a happy honeymoon (Not to downplay the Rose garden in Rome, which was great and also gave us a fantastic welcome!). The absolute highlight of the trip was our private lesson with Chef Antonella. It was a truly unique experience how she welcomed us into her home and taught us how to make some Italian family recipes that we will be able to easily duplicate at home. Her husband, Ronaldo, also dropped in later in the afternoon and he shared with us his homemade Nocino liqueur made from walnuts and spices. Antonella's welcome packet included a jar of marmalade which she made from the kumquat tree in her garden in addition to recipe notes for what we would be making that day. Again, Toby, thank you so much for organizing our trip! We enjoyed a honeymoon that was truly a once in a lifetime experience. We will definitely reach out to you again when planning our next overseas vacation! Also, please let me know if there is any other way I can recognize your work with your company.

Howard — 

I wanted to personally let you know what an exemplary job Traci has accomplished in booking our family vacation. We have not been the easiest clients. Due to work commitments and house renovations we asked her to book our vacation at the last minute. Complicating this, we wanted a cruise leaving from Italy but not including stops in Italy since we summer there every year.We are a family of 5 and I will be returning home early. Throw in the car rental and it was a Herculean task! Traci has been helpful, diligent and beyond everything else patient as we changed our minds a million times. She was very available and was able to advise us when we needed her opinion. I cannot compliment her work highly enough.

As a result of our amazing experience with Traci, we will not hesitate to contact her again when planning a family vacation. I truly hope that she receives the recognition that she deserves for a job well done!

Jennifer — 

I am in the lounge at Hong Kong International Airport after my tour today with Wendy Wu. It was great. The guide was very knowledgeable and nice and then we had another driver also. They got in as much as they could with the time and traffic. You really went above on this -- great customer service and I really appreciate it.

Kelly — 

The trip was unbelievable! We LOVED Ngala and the One and Only. The transfers and everything worked out perfectly! The shark cage diving wasn't as scary as I thought it would be as I actually got in the water! Whole trip was amazing! 

Let's connect in the new year! We have over 2,000 photos so everything will still be very fresh :)

Happy Holidays!

Cameron — Trip to South Africa

Thank you so much Beth! The trip was so incredible! The organization and planning you did was flawless.


Hayley — Trip to Saint Lucia

Thank you for all you did to make our Christmas Market Cruise so enjoyable!  Thank you for the gift and the upgrade, it was wonderful. When people ask me how my trip was, I  tell them “MAGICAL”.

Connie — Christmas Market Cruise (Uniworld Boutique River Cruises)

All is going well.

Keiko, our guide, is AMAZING and each day has gone above and beyond.

As a freelancer for A&K, Keiko excels in professionalism, courtesy, knowledge, patience and is ever so gracious with any requested slight change in our itinerary.

Looking forward to sharing more, but it is 1.30am Tokyo time now and with our depart time at 7.15am this morning for the 8.10am bullet train, I have to leave you now for a few hours of shut eye.

Warmest wishes,

Amy — Trip to Tokyo


The Vancouver Christmas package for John was a HUGE hit!!!!!!! Thank you for helping make it so great!  The presentation in the folder was perfect and such a fun read!! He is super excited!

Thankful for you,

Melissa — Trip to Vancouver, Canada

Alhambra was amazing and Ignacio helped us with the ticket issue. We have had a great day! Eating now. Thanks for coordinating this one!

Geoffrey — Trip to Alhambra, CA

Hi Anna,

Happy New Year! Thank you for all your help in coordinating our trip to Rome. We accomplished everything we hoped to in 5, very busy days. The tour guides were all exceptional. Each guide was highly educated and very personable and we benefited greatly from their knowledge. I highly recommend all the tours we went on.

Some highlights: 

It was so nice to skip the line at the Vatican. I had no idea it was so busy!

The pizza making class was great and the owner had been a chef at an Ohio restaurant for about 5 years so we had a lot of fun talking to him.

Our Pompeii tour guide was outstanding. He was a third generation tour guide and he was able to lead us around and avoid the big crowds.

I am glad we made the effort to go to Florence. The train station was easy to navigate and there were train employees walking around to help you buy your tickets. The entire trip was about 7 hours (3 hours back and forth on the train) so it is definitely doable if you have a free afternoon. The weather was lousy but it's so beautiful, especially at night. 

The Amalfi coast was stunning and would make a great trip on its own.

The airline travel was on-time, customs was very smooth and we were fed a lot on the way back!

So many great memories for all of us. 


Erin — Trip to Rome, Italy

I returned this week from my first Abercrombie & Kent trip to Japan with my two college-age daughters and wanted to share some thoughts from the experience.

First and foremost, if it were not for the hands-on attention to detail, business acumen and keen concern for my family's happiness on this A&K trip by Travel Link's Anna B, this trip would never have been as successful as it was.

Second, if it were not for the professionalism, graciousness and great country education by A&K tour guide Keiko, this trip would not have exceeded the on-site expectations as it did.

Third, each hotel I requested and A&K secured for the trip -- The Peninsula Tokyo and Four Seasons Kyoto, exhibited staff expertise and high standards they are renowned for which culminated in terrific visits at each property.

Travel via air and ground were turn-key and well planned via Travel Link's Cindie P for air and A&K's selected white-gloved skilled drivers in Tokyo and Kyoto.

The final itinerary from A&K's standard tour recommendations combined with a multitude of suggestions from my detailed research, provided exciting, fun and culinary delicious days.

Overall, our first A&K trip provided a lifetime of wonderful memories plus, provided a fabulous first time experience working with Travel Link and Anna Bright. 

Thank you,

Amy A — Trip to Japan

We would like to thank Lori for her extraordinary efforts in helping to create a family Italian vacation that was beyond our expectation. Although she has helped hundreds of families, ours represented a challenge because there were some who had been to Italy many times and some who had never set foot in another country. Naturally, when you put multiple individuals on a path toward a destination, there are often conflicting expectations and desires. Lori listened. She listened to what was important to us as a family and what was important to us as individuals. While she held strong opinions she only offered those opinions as options never as answers we could not change. Her ability to work with the detail oriented members of our family while being sensitive to the “big idea” family members who wanted to focus on the gestalt was impressive.

I am confident that our itinerary was far less complicated than many she has created. However, at the beginning of our work with her, because it was our first family European vacation, it seemed overwhelmingly complicated. With patience, wisdom, clarity, and sensitivity, Lori helped us craft and experience that we will all cherish for a lifetime.

 Once in Italy she was able to help us meet both our individual desires and our collective needs. Some of us wanted specific and focused guidance through the artistic works of Gian Lorenzo Bernini while others sought a religious pilgrimage to St. Peter’s and a mass delivered by the Pope. My wife had a particular need to spiritually connect with St. Francis on the mountain and in the forests in Assisi where he spent so much of his time communing with nature. Other members of the family sought meaning in the majesty of basilicas and cathedrals.

Toward the second half of our trip together, lodging that had been set up by other members of the family became a disaster. In a calm and clear way, Lori helped us find not only a magnificent hotel in Pietrasanta that was simply fabulous yet affordable. She was truly able to take what could have been the virtual end of our trip and find a last-minute solution that was beyond anyone’s expectations.

 I could continue to extol all the effort and attention to detail that Lori gave to our family. I am sure that she gives the same attention to everyone with whom she works. We certainly celebrate her help in making our Italian vacation successful. In addition, we want to honor the manner in which she helped us to resolve potential family conflicts and navigate family minefields. We are forever grateful for her as an individual and as a professional. Her effort was extraordinary and it will give us memories for a lifetime.

Please allow this letter to express our mutual appreciation for all that she did for us. 

Warm Regards,

Becky and Jeff G — Trip to Italy

Dear Beth,

Thank you so much for all of your wonderful hardworking and dedication in helping making my dreams a reality!

Aaron A — Trip to Europe

Thank you so much Beth! The trip was so incredible! The organization and planning you did was flawless.

Hayley — Trip to St. Lucia

The trip was amazing.  All went so smoothly and so well.  Could not have been happier. No complaints. Thanks, again, for everything! - Claire

Claire — Trip to Machu Pichu and Lima, Peru

We had a great time!

Everything went off without a hitch.  We had incredible service – from our guides to our drivers and everyone in between.  Lots of unique experiences along the way and I would not have changed a thing.  And yes, we had several surprises that made the trip memorable.  Beth and I decided that our everyday life should be this great.  Once we get all of our pictures organized, I will pass along some of the highlights, however, in summary, a few key takeaways:

·         Our English speaking guides in Phuket and Bali were incredible.  From their knowledge to their personalities, we could not have asked for a better fit for us.

·         All of the restaurants were amazing.  Each one was better than the previous.  Black Ginger in Phuket was our favorite – both the food and the experience were beyond our expectations.

·         Mandapa was an amazing property.  The accommodations and service were top notch. 

·         Hard to pick a favorite excursion, but elephant ride through the jungle and boat ride and cave exploring in Phuket were pretty awesome.  Temples and rice fields in Bali definitely lived up to their hype as well.

Thank you for all of the effort that went into planning this.  I could not have asked for a better way to celebrate getting older than this trip.  We are looking forward to our next adventure.

Michael — Trip to Asia

I just wanted to share our positive feedback regarding the service that Laura provided to us today in booking my Manager’s wife’s travel (cloning my Manager’s travel) to Asia today. So helpful, knowledgeable and just so skilled at what she does. It was a true pleasure to have her assist us with this complicated itinerary – 4 flights (NY-Tokyo; Tokyo-Singapore; Sing to Hong Kong; HK-NY).

Beth — Trip to Asia

Hi Anna,

Trip was unbelievable! We LOVED Ngala and the One and Only. The 12 Apostles was very nice as well but felt a bit tired and the service wasn't as good as the One and Only. The transfers and everything worked out perfectly! The shark cage diving wasn't as scary as I thought it would be as I actually got in the water! Whole trip was amazing!

Cameron — Trip to South Africa

Hi Jessica,

Just wanted to let you know that the trip to Cancun was outstanding, and everything went very well. Once again, kudos to you, and happy to provide formal feedback on the service level you provided.

Harvey — Trip to Cancun


You nailed it for sure! I am always and consistently so impressed at how you take my ramblings, wants, and vision then turn it into a vacation better than I could imagine. 

Aaron — Trip to Punta Cana


It's been a pleasure working together on this with you.  Really appreciate all your help.  Feel free to forward this compliment to your manager! 

Joe — Trip to Disney World

Dear Petra and Elizabeth,

Thanks so much for your help in arranging my trip with Andrew to Hong Kong and Osaka/Tokyo. We had an amazing time and thanks to an ex-pat friend living in Tokyo enjoyed some amazing meals there. Truly extraordinary. I also thought you might like to know that we had a terrific time at all four of the hotels we stayed at: the Conrad in Hong Kong, the Intercontinental in Osaka (truly amazing), the Osaka Hilton and the Tokyo Hilton. I would recommend all of them to your clients, depending on the price points they are looking for. Our experiences at each one was excellent. Also, it’s clear that Premium Economy is the way to go. We had an excellent if somewhat long (15:35) flight to Hong Kong on Cathay and then my flight back on JAL to JFK was terrific. Incidentally, JAL is flying the new 787-800 Dreamliner on this route. It’s an amazing plane, so much roomier inside, much more quiet, and the seats were quite comfortable. I was very pleasantly surprised at the JAL service - it is every bit as good as Cathay and the food was better.

Thanks again for all of your help - I look forward to working with you again on future journeys.

Harlan — Trip to Hong Kong, Osaka & Tokyo

Just wanted to let you know everything went great, people were all at the right place at the right time, and were all wonderful. Barcelona was really a interesting place. Can't wait to go back!. We really saw a lot and the boys seemed to really enjoy the trip. Their favorite was the volcano tour, and Monte Carlo, the driver there was very nice.

Tina — Trip to Italy

We have been very very happy with the Hotel am Konzerthaus in Vienna. It is quiet, our top priority, and rare in a European hotel. We can walk to every historical attraction that we want to see, and we are also close to U-Bahn and tram lines. The room is plenty spacious for a hotel room in a European capital, and the breakfast is great. We look forward to our train ride to Salzburg tomorrow.

Barbara — Trip to Austria

We recently returned from a vacation that Francie Shanks helped us with and we were more than pleased with the outcome. She was professional, friendly and easy to work with. She went above and beyond the call of duty more than once. She was always easily accessible and thought about all the little details to make our trip as perfect as it could be. We look forward to using her in the future for more trips.

Carol & Lanny — 


I can not even begin to tell how you AWESOME our trip was!!!!!! You out did yourself for sure!!! The ""Lime Tree Bay"" is like a corona commercial...beautiful, peaceful, quite, clean, great bed & pillows, so nice, and accommodating. When we arrived to the Hertz counter, they did not have our Sebring convertible and offered us a free upgrade to a Convertible 2013 Corvette!!!!! Oh my gosh......we drove it like we stole it! And YES, we looked awesome in it! We are HUGE Pittsburgh Steeler & Penguins fans so we were looking for a sports bar to watch the hockey game, and came across this little neighborhood dive called the Oceanic View ""OV""....a former Pittsburgh Steeler owns it.....how cool was that! (he wasn't there he was in Miami having knee surgery). By the time we left, everyone knew our names, and we knew theirs...kinda like an episode of ""Cheers"". We are so grateful for ALL that you have done for us with both vacations. You are so helpful, expedient, professional, and fun!! It has truly been a pleasure working with you and ""meeting you""!! Thank you again for EVERYTHING!!!!!!

Cindy — 

We had a great time! The highlights were the Tokyo Sky Tree (amazing views and structure), the DisneySea park (one of the most beautiful theme parks we have seen) and the Edo-Tokyo Museum (very impressive, intricate models of ancient city scenes). We also saw the Asukusa temples (I was surprised how close the modern buildings were to the ancient ones) and we saw the Emperor on Jan 2 (exciting – crowd control was handled very well), and visited the school that our son Jesse attended one summer session, and met his host family. The Sunshine City Prince Hotel suited us very well. We ate many meals in the adjacent shopping area, got food from the Family Mart in the hotel and it was convenient to transportation. Based on the fire escape plan on the door the rooms we had were the largest on the floor and were very spacious. Transportation was pretty easy on the JR trains and Metro, but only because Jesse reads Japanese so well. The route map, which was necessary to determine the fare cost, was usually only in Japanese. Other than that, enough was printed or announced in English so we could understand it. The Travel Bound shuttle bus from Narita to our hotel on the evening of Dec 31 was great. On the way back we bought bus tickets at the hotel, which was less expensive. Thanks again for your help!

Jim — Trip to Japan

Yesterday I was struggling to find a hotel room in Las Vegas that was a smoking room with two queen beds. Honestly, I did not think this would be such a challenge however that was in fact not the case. Angela spent over an hour with me trying to find me what I was looking for and honestly went well beyond my expectations in regards to her efforts trying to make my trip exactly what I wanted it to be.Working in a large organization I understand the importance of quick call resolution both for positive customer service records and to be a fiscally responsible organization however there are times that calls may go long and that in fact may be providing the best customer service and builds trust between the customer and the company.Angela did just that and I wanted to ensure her management team recognized her for the positive attitude, hard work, and dedication to help one of your customers.

Alanna — Trip to Las Vegas, NV

My husband and I wanted to let you know how one of your representatives, Angela Johnson, helped us turn a bad situation around. We were embarking on a Christmas vacation to London from Raleigh, NC. We had renewed our passports and discovered as we were checking in at the airport, I had mistakenly and stupidly brought our old, expired passports instead of our new ones.  We live 3 hours away from the airport and could not get back in time for our flight, which was missed. Waited in a long line for rebooking and told it was going to be $800 to catch another flight.  My husband couldn't believe it, as we had already used our 187,000 frequent flyer miles and then paid additional for extra leg room for him. We were really upset and my husband said to the agent we were leaving and he was going to see if he could do better online. The agent did not tell us that you have to rebook in person and on the same day. And, we did not know either of those things ( PS - we are senior citizens). So we drove and got home around 7PM.  My husband called American Express travelink and talked with Angela Johnson.  She let us know the rebook needs to be done in person and American Airlines rebooking is open 3:30 AM until 9 PM EST. We went to bed and got up at midnight to make the 3 hour drive back to RDU airport.  We were first in line at 3:30 AM only to be told that the rebook now was going to cost us $3,500! We asked about rebooking at a later date and were told, nothing else could be done for us. Well, that was it.  Home again.  I spoke to Angela on December, 27 telling her our whole story and she couldn't have been nicer. She was able to rebook us on the same flight for Jan 30, 2017, got us refunded for the transfer fee,  and for the extra leg room for my husband.  Now our total bill will be around $700 for the rebooking!!  We are so grateful for the kind and skilled help Angela was able to give us.  Lemonade out of lemons!!

Hermina & Richard — Trip to London

Great companies are built by dedicated employees, therefore, when we have the pleasure of dealing with such a person, it should be noted. Based on this, I must bring Angela Johnson to your attention. This young lady went beyond good service to establish the best accommodations and fare for my upcoming trip to Hawaii. Angela Johnson is truly one of those special employees who make a difference. Any future travels that I require will be booked through American Express Travel as a result of Angela's efforts.

William A — Trip to Hawaii

We had a wonderful time in Spain! I’ll send you guys a few pictures once we get a little settled.

Everything went as planned. We made a few tweaks (especially moving dinner reservations until later!) but they were small.

SpaintTop is really top notch. All the guides/drivers were timely. The guides were super sharp in terms of knowledge of where we went.Thanks again for making our honeymoon a trip of a lifetime!!!

Andy — Trip to Spain

We are having a wonderful trip!! We love our guide Simon. Harry Potter was great and we rode the London eye today. We even did the wax museum and the boys loved it. We did Abbey Road. Gregory loved the soccer game. They loved going on the tube. Tomorrow off to Liverpool. Thanks again so much.

Gail — Trip to England

I just finished reviewing the documents and all I can say is WOW! Great, thank you for the time and attention you put into this. I very much appreciate your efforts. Thanks for the additional materials-the maps, restaurant recommendations, etc. I think everything is very clear. 

Gerald — Trip to Europe

A belated thank you for helping to organize our Anguilla experience. Everything went flawlessly and effortlessly. Cap Juluca is a wonderful resort -- just our style and pace......and all the restaurants we went to provided great fun and better food! We loved the island overall -- much on offer, but unassuming and understated unlike many of their neighbors at that time of the year. 

Every best wish for a happy and healthy 2016.
Now, where this year..........?!

Ian — Trip to Caribbean


Thank you very much for taking such good care of Jim & Donna. They had a marvelous time and made a lasting memory! Your attention to detail, flawless execution, exceptional customer service, along with your amazing tenacity - made this trip a success.  You are an absolute treasure to work with.Thank you again for all you do!

Jill — Trip to California

We had a great weekend [in New Orleans]! The historical haunted tour was excellent through Greyline with Stacy as our tour guide. She was most impressive! The guys' experience with the behind the scene WWII museum was outstanding. We also took an air boat swamp tour that was fun and unique. We were very lucky regarding the weather considering the time of year we chose to make this trip. Thank you for your help!!! Take care!

Leisa — Trip to New Orleans

We made it back! No, place like home! Overall, we had an absolute ball!
First class was AMAZING!!!!!
Cascais was so charming, the weather fantastic, and reuniting with sisters the best! We did receive our luggage and they upgraded our room to a suite! Off to a fantastic start! Thank you
Lisbon was wonderful, hotel rooftop terrace bar fantastic, and bed was comfy! They had a champagne treat waiting for us in our room-thanks to you! Lastly, what a memorable night watching Portugal win the Euro cup with the locals!
Madrid was hot, hotel in a wonderful location for walking, and beer was cheaper than water! So, naturally we drank beer?! Our favorite was the wine tour just north of the city! Felt just like Napa. Lastly, a bottle of champagne was waiting in our room-thanks to you!
Barcelona was our favorite with Cascais being a close second! The hotel felt like we were in Vegas but on Mediterranean! The pool setting and view were incredible! The 1/2 day tour was just enough and hot air balloon ride was unbelievable! It was nice to have down time in this city so we could relax by the pool GREAT way to end the trip! Lastly, on our last day a bottle of champagne and chocolates were waiting for us in our room! It never got old! The Sangria and Cava were incredible in town!

Melissa — Trip to Spain

Hi Anna,
Thanks for finding a way for us to enjoy the Adlon Kapinski. It is a perfectly lovely spot. You were very thorough and had given us all the info as usual. You have done a phenomenal job on all the details. You've been wonderful and we look forward to working with you again. Thanks again.

Niel — Trip to Berlin

Hi...We just want to tell you what a pleasure it is working with you all.Linda, when you said several years ago that you could add so much to whatever trip we were contemplating I now know that you were talking about Anna. I am going to embarrass you, Anna, talking about you in front of you, but I want you both to know what a pleasure and a help it has been to have you 'with us' on these trips. Your professionalism and attention to detail has been amazing and you gave us every tool and voucher we needed in every circumstance to make us confident that we had all the information we needed in every city and on every transfer. Thank you so much and I am in awe that you do this for many many people all at the same time. You are a true professional and we look forward to planning many trips with you in the future. Lucky us.I have attached the letter to Viking and I know you will forward it to wherever it should go. We believe strongly in complimenting all good things and suggesting improvements where appropriate. I am also planning to go on Cruise Critic and post positive things there. Again thank you for all the wonderful things you do...

Niel — Trip on Viking River Cruise

What a great week we had in Cancun! More than enough activities for everyone in the family. Delicious food. We loved that we were staying a newer building that was further away from the crowds. (T I think David did every water activity that was available.The family-friendly all-inclusive resort is really perfect for where we are in our lives right now. Already looking forward to planning our February 2017 vacation.

Sally — Trip to Mexico

Our honeymoon was absolutely, positively amazing! We loved every minute of it and would not have done anything differently! Thank you for all of your help! We're now planning our next vacation and would sincerely appreciate your help again!

Amy — South Africa

Hi Beth,

Got your message today as well, just busy at work.  I loved our trip, and I would recommend Travelink as well as Grand Velas. I was not really hip at first about the "all inclusive," yet I trusted my new husband and this place is amazing.  Thank you for all you did to make my honeymoon spectacular. Have a very Merry Christmas and a sparkling New Year!

Much gratitude,

Cindy — Trip to Mexico

Thanks so much for your help in planning this trip for my Mother's 70 birthday. I saw her this past weekend and despite her initial trepidation she is really getting excited about the beach trip. And what a pleasant surprise to find that our trip will be less expensive than we thought. I bet that does not happen very often. Thanks again, for helping us make memories!

Deborah — 

Hi Beth,

I want to thank you so much for your help to plan Chad & Patrina’s trip! You were an immense help and working with you on this took a lot of questions and burden off my shoulders. Hopefully we will be able to work together again to plan future trips, and who knows, maybe even plan something for myself one day.

Thanks again!

Jeremiah — Trip to London, Paris & Rome

We had a great time! Thanks again for all your help along the way. We especially appreciated your updates on events while we were staying at the hotel. We look forward to contacting you again for future travels.

Jerry — Trip to Michigan

The trip was fantastic. I mean it. The tours, the guides, the locations, the hotels...Everything was exactly what we would have booked for ourselves if we knew what we were doing. We were well taken care of throughout the trip, and not once was there a misstep. It was the dream vacation I had hoped it would be when I started planning it, so thank you! You were beyond patient and responsive during the planning and booking process, and that made everything (even before the trip) smooth and painless. Also, please pass on our thanks to the folks at AsiaWorld tours (Swain Destinations); their execution was flawless. I will definitely be referring friends and coworkers.

Thank you for everything Beth!

Jo Paulla — Trip to Thailand

We got back yesterday around 6pm from our trip.  It was wonderful.  We had amazing weather all week long.  My toddler had a blast and my infant twins were amazing.  Thank you very much for finding us our accommodations.

Justin — Trip to Ocean City, MD


Hope all is well and Happy New Year and belated holidays. I just wanted to reach out to let you know that I’d receive your mail flyer and honestly it made me smile. Smile to think of my Ocean City, MD trip with my family that you booked for us and your complete professionalism in making that happen. You truly do not receive service like the service your provided me and my family with too often now of days.

Please keep me on your mailing list. It was nice to see your flyer and put a face to the emails and calls. Have a great weekend and summer. Talk next winter. Thank you very much.

Justin — Trip to Ocean City, Maryland

We had a terrific time in NYC and everything went well. I liked the city more than I thought I would. Our girls loved it and want to move there. Thank you for all of your assistance. I will contact you for our next trip no matter where we go!

Kelly — Trip to New York, NY

Thank you so much! Our trip was fantastic! Thank you for including her birthday in the itinerary - Disney greeted us with celebration pins and everyday we had something special to celebrate her birthday yet again! Thank you for organizing a wonderful trip!

Laura — Trip to Orlando, FL

We want to say thank you for putting together a great package for us.  Our trip to New York City was spectacular.  We had such a great time each day we were there.  The Rockettes show was unforgettable.

Lisa — Trip to New York, NY

The trip was FANTASTIC! The people in Costa Rica are wonderful and the Westin was a lovely place, great food and amenities. The volcano trip was excellent (a very long day but great) including hiking in the rainforest, hot springs and lunch in beautiful gardens. The boys went zip-lining and also went out on the Pacific on jet skis.  We also got a family portrait done on the beach. I highly recommend the trip and thanks for all your efforts!

Mary — Trip to Central America

Thank you, the trip was fantastic!! Caneel Bay Resort and St. John are beautiful, unspoiled natural places. The most glorious beaches, ocean and views we have ever seen. The resort was even better than we anticipated. The arrangements you provided for us were excellent and all flights and transfers were flawless! The trip ran like clockwork. We appreciated the updates on the app keeping us apprised of flight info also. Thank you so much for the arranging our trip- it was a perfect get-away- but too short, next time we'd like to stay a week. There is definitely much to see just on St. John.We are already planning to return- its definitely one our favorite places to visit! Look forward to talking to you.

Mary Ann — Trip to St. John, US Virgin Islands & Caribbean

I wanted to recognize your employee Beth for the excellent job that she did for setting up our trip at the Sandals Resort which we will be going next Friday. I don't know what we would of done without her. She went way out of her way and more to make it happen. We will definitely book again next year and will have Beth set up our trip. I surely hope that she will be compensated for her great work.

Terri — Trip to Montego Bay, Jamaica


I have been meaning to send you a quick note thanking you for the fabulous job you did in coordinating our trip. We had a wonderful time. The flight was uneventful (which is always a good thing), the drivers were prompt and courteous (I would definitely recommend them for future references). The Holiday Inn was conveniently located, clean, staff was friendly, concierge was extremely helpful in our ball game transportation planning so again, I would have no reservations recommending this as a lower price alternative. The two-day tour package worked very well for us. It allowed us to see a lot of different sites and of course Alcatraz was definitely worth seeing. The food was amazing. All and all, the family had a wonderful time and we all left with memories that will last for a lifetime. Thanks for your help, as your suggestions and planning certainly were part of the success!

Deb J — Trip to California

Our journey through Tuscany was so very memorable and spectacular!  If you have never been, you need to go!!! The accommodations were perfect and we would definitely return to both!  Our trip with our special friends was one of our best vacations so far.  Honestly, we saw things that made us shiver and made us weep . . . we will return to Italy once again . . . God willing. Thanks for your help in all of the planning and arrangements, I will keep your contact information for future reference.I will forward some photos at some point after I edit through the 500 plus I took!!!      

Denise — Trip to Italy

Our trip to Mexico was great! Hot and humid, but water was beautiful! Everything went without a hitch...flights, transfers, hotel, wedding.... Couldn't ask for more! Can't believe the trip already came and went! Too fast! We appreciate your expertise in booking our trip...well done! Will keep you in mind when booking any future trips! Thanks again for all your help!

Doreen's — Trip to Mexico

Our journey through Tuscany was so very memorable and spectacular!  If you have never been, you need to go!!! The accommodations were perfect and we would definitely return to both!  Our trip with our special friends was one of our best vacations so far.  Honestly, we saw things that made us shiver and made us weep . . . we will return to Italy once again . . . God willing. Thanks for your help in all of the planning and arrangements, I will keep your contact information for future reference.I will forward some photos at some point after I edit through the 500 plus I took!!!      

Gary — Trip to Antigua

Thank you for the note and gift in Maui. Alice and I had a wonderful vacation. The Marriott upgraded our room upon arrival; we had one of the closest rooms to the ocean along the Wailea coast. We slept to the sound of the surf every night. Given the room's proximity to the ocean, cleanliness, and size, plus the included buffet breakfast and resort amenities, I'd stay there again. All flights were ticketed per the itinerary and our seat assignments were fine. Excluding the island hop, they were long flights but we adjusted to the time changes reasonably well. Alamo Maui added the second driver at no cost before we even asked. Alamo Kauai was a little more resistant on the free additional driver but as we were leaving the parking lot, Jason the manager came out to say our bill would be credited for the charge just incurred and indeed we had a zero balance upon returning the car. All three excursions you booked for me were great. Each operator expected us to have a voucher, but not having a voucher didn't prevent us from participating in any of the activities. Overall, I would give high marks. While there was quite a bit of back and forth between us during the planning phase, in the end we put together an ideal vacation and everything went smooth and according to plan. I'd go this route again. Thanks again for booking this vacation. 

Gene — Trip to Maui & Kauai, Hawaii

We all had a great time on our Viking River Cruise.  It  was absolutely fantastic, especially the side trip to the Strauss & Mozart concert in Vienna.  That was the high point of our trip. We thank you for the additional shipboard credit, we do appreciate it.


Henry — Viking River Cruise to Vienna

Our vacation was AMAZING! Thank you! I got back to work this past Monday and was bombarded with a film shoot that had to go out, so I didn't have any time to call and tell you how wonderful the whole vacation was! Honestly, I am so happy with the resorts, the cars and the ease of going from place to place in Hawaii.The Fairmont was perfect. The service was fantastic, and getting to our room felt so nice - we felt so welcomed there. Also - I didn't think we would want the convertible, but it was SO NICE! I'm so happy you got those for us. As two people who never drive around, it felt so luxurious. I'm also really happy you pushed us to go to Kauai - I thought we would be fine staying on one island the whole time, but Kauai was AMAZING! I'm so happy we had the helicopter tour there and the long boat tour. I NEVER thought the landscape would look like that. I really felt like we were flying into Jurassic Park the first day (especially since it was raining and cloudy at that moment.) We had a really great time there!The Koa Kea was a beautiful hotel, and our room was beautiful right on the water (we had dinner on our balcony two nights!), but it was a little too "hip" for us overall. It was just so different from the Fairmont! Thank you for helping make our trip so memorable - the hotels, the cars, the wonderful boat and helicopter tours (they were really fantastic companies), this is one trip we will never forget! I think you'll be hearing from us again, because going back to Hawaii sounds like a great idea! We both loved it there, and can't wait to go back. It was great meeting other couples there on their anniversary, or there with their kids because they went there on their honeymoon to Hawaii. Thank you again!!

Katherine — Trip to Hawaii


On behalf of our group, I wanted to send you a note of thanks for all of your assistance with our recent vacation. From our hotels to our transfers and train rides, the experience was nothing short of incredible. It would not have been possible without your attention to detail, patience through our many changes, and the passion you have for travel. We look forward to referring others to you and finding a way to use you again very soon!

Lisa — Royal Caribbean Cruise to Italy

Hi Bev,

Thank YOU for all you did to make our trip to Alaska possible & pain-free! We were amazed at how everything was seamless...from the cruise to the land tour. We never even had to lift our luggage at all during the whole time...everything was taken care of! Even at the last lodge we stayed in where our luggage was stored all day until we were picked up at 9:00. They weighed our bags & discovered that Bill's was 10 lbs over so we readjusted everything to make it work! We had a fantastic time...cruise & land tour was beyond our expectations! Thanks again for your amazing travel agent/friend service!!"

Marian — Trip to Alaska

First of all, thank you so much for all of your coordination efforts. While we know it's your job, it was so nice to have someone else take care of all the planning and just show up.All three of the hotels were gorgeous and in great locations. An unexpected surprise of the Moana Surfrider was the "hospitality suites" for guests after they've checked out; you can play on the beach and still have a room to shower and change. Both of the drivers in Honolulu were personable and very informative with recommendations both in Honolulu and in Kauai.The Grand Hyatt in Kauai was incredible and we took advantage of all the honeymoon perks. The Fairmont in Maui even made us towel animals during our turndown service - gotta love that!We wanted to share with you how awesome B & B Scuba was in Maui. They were amazing. We had an incredible experience and thank you so much for recommending them. We went to the shop afterwards to get t-shirts and stickers for our log books. Brad was so helpful with tips for our future dives, etc.Also, wanted to tell you about Captain Andy's Zodiac tour of the Napoli coast in Kauai. They were amazing too. Instead of a helicopter ride, we did a zodiac tour and got to see it from the water. Again, awesome people and they even provided me with a veggie friendly lunch. Thank you so much for all of your help. We look forward to working with you again on a future vacation.

Sara — Trip to Hawaii

Eunice and I had a great vacation. Everything went as planned. Alaska is breathtaking. We enjoyed the last frontier. Celebrity Cruises exceeded our expectations. Cabin accommodation, food, beverage, Vegas-style shows and the gym were excellent.

We appreciate your assistance in planning this wonderful vacation.  

Serge — Celebrity Cruise to Alaska

"We had an AMAZING time!! And thanks so much for setting it all up for us! I really appreciate it!! We took the half day Catamaran tour from out hotel to Buck island to snorkle with the sea turtles, which was awesome and then we also did the St. Johns tour which was incredible too! Trunk Bay is Gorgeous!! So our trip was incredible and I'm so glad that you helped us out! Thanks again!"

Shelly R — Trip to St. Thomas, US Virgin Islands

We had a wonderful time without any travel problems due to your excellent travel arranging!! Captiva has really changed since we were there, but we enjoyed every minute of it and decided we needed to come back more often! And we both realized while we were there that coming last year before my knee surgery would have been a real mistake so I'm glad we waited. I have recommended you to a co-worker. She and her family are considering traveling to the same location after hearing about our trip so she may be getting in touch with you soon. Thank you for taking such good care of us!!!

Shirley — Trip to Florida

Beverly Gallant helped me book a cruise for my family and could not have provided a more pleasant experience. She was very attentive to our needs and provided a prompt response to each request. We had many changes and complications in putting the trip together. She remained patient and positive throughout the experience. I would recommend her to anyone without hesitation. She was the best! Please pass along my thanks to her. She is a true asset to your company.

Steve — Trip to Caribbean

Our cruise was wonderful.  We had great weather and fun times.  Although, 4 family members had to back out at the last minute due to medical reasons, the rest of us thoroughly enjoyed our time together.  We liked all the islands and brought back some spices from Grenada. 
Windstar out did themselves again.  As it was close to Christmas, we had 101 passengers and 98 crew.  It is amazing how the entire crew (minus the engine etc crew) learns everyone's name.  By the first day, the crew was calling us by our first names.  I found myself being embarrassed because I didn't remember their names (thank goodness they had name tags on).  

This was my husband's first 'small' cruise.  He certainly loved the smaller atmosphere than the HUGE cruise liners (Carnival, Royal Caribbean etc).

Thanks again for making all the plans and the ease of working through all the plans.  From what I heard from other people at Zurich, they had a difficult time arranging their trips and didn't get much help from their travel agents.  You were the BEST..... THANK YOU Bev!!!

Take care and I will keep your name handy for our next endeavor.... wherever and whenever that may be.


Susan — Windstar Cruise

I just wanted to say thank-you for planning our wonderful Hawaiian Vacation!! We had a great time. The accommodations were outstanding at the Moana Surfrider in Honolulu and the Westin Kaanapali Ocean Villas in Maui. Our ocean view was spectacular in Honolulu, and our room was upgraded from a studio in Maui. The excursions you booked for us were also excellent!! The Pearl Harbor and 120 Circle Mile Tour was very good. Gonzo, our tour guide, was very informative along the way. We stopped at a fruit and vegetable stand and had the most delicious fruit and chicken and pork kabobs. We also stopped at a shrimp stand for the best lunch. At the Polynesian culture Center we learned so much about the culture. The only complaint I have was it was way too long of a day with this tour. They picked us up at 10:30 in the morning, and we did not get back to our hotel until 10:30 that evening. I would have preferred the abbreviated tour and shows. However, it was a very good, and our tour guide, Cousin Leon, did a great job in making sure we saw everything at the center. In Maui, the Trilogy tour was awesome. We saw spinner dolphins as we took a Catamaran to the island of Lana’i where we snorkeled. The crew made sure we were safe and were following safety practices on and off the boat. Snorkeling was good, and we got to take a tour of the village and learn about what the new owner, Larry Ellison, has in store for the island. The Old Lahaina Luau was also good, the food was excellent, and the entertainment was outstanding. This was the best trip ever for my family, and I just want to say thank-you again for making it vacation we will never forget!! Thanks again, and I will definitely use American Express for my next major trip!!

Tracey — Trip to Hawaii

Hi Bev,

Thanks for another great trip! To top it off, we got engaged as well. You were so right about Air France business class--they really are first rate. The only problem is that we have created a monster--I'm afraid my fiance will not be happy flying coach again on a long flight.The Normandy trip was very moving and most interesting. I'm really glad we did that. The hotel was perfect, exactly what my fiance was looking for--a small, elegant boutique hotel within easy walking distance of museums and great restaurants. Thanks for all of your help!

Whit — Trip to France

Letter Received by Cindie's Manager:

I just wanted to commend your employee, Cindie Powell, for her delightful and most knowledgeable assistance in booking a complicated trip to Nepal for me. We travel a great deal but I generally do my own bookings. Something told me to go through American Express for this, and I am so glad I did.She thought of everything; was patient, personable and, most important, knew her business. I will most definitely use Amex travel again and again.She's a pleasure,

Karen — Trip to India

Amsterdam was marvelous hotel was wonderful car — super nice. The walking tour was great about walked our legs off, Danes can really walk! Hotel in Naples was very high tech beautiful place but in a very poor neighborhood close to ferry so that was very convenient had us coming the day before but was no problem. I would recommend both hotels. Thanks for all your help! It's been a fantastic trip.

Tina — Trip to Europe

Thank you so much for helping us plan the Estrella Foothills High School Wolves Robotics Team trip to the Asia Pacific Invitational Competition.  Our trip to Sydney, Australia was amazing. The students had a great time exploring Sydney as well as competing in the Asia Pacific Invitational. The tournament consisted of 33 teams, only 10 from the US, and was a great international experience.  Overall, the team had an outstanding tournament finishing third, losing only to the tournament champions, Romania, in the semi-finals. The students had fun competing with teams from different countries and learned a lot about other cultures. We also won the Promote Award for our 60 second PSA for FIRST following a given prompt. You can find this on YouTube here; it is a Blender movie. Blender is a 30 modeling software, so this is an amazing video with high production value. For the team's last competition we had an outstanding tournament and the students are very happy with their performance.

As for exploring Sydney, we climbed to the top of the Sydney Harbor Bridge, explored downtown Sydney, and saw their famous Opera House. The students were excited to try a "Coat of Arms" pizza, half kangaroo meat and half emu meat. It was definitely different with some interesting flavors. Our last day there was spent sight-seeing in the Blue Mountains. We saw the Three Sisters rock formation and rode on an old mining track that was at a 52° incline. Our last stop was at a wildlife preserve where we were able to feed and pet kangaroos. It was fun to see the "Joeys" hop out of their mother's pouch and take off. There were also wallabies, Tasmanian devils, emu, and of course koala bears. Even though every day was go, go, go ... we had an amazing time and thank you again for your support of our team!

I learned that the world is a much more significant and vast place then I ever imagined. Thank you for this opportunity to live life. - Kamron

I was able to explore the cultural differences of Australia all the while learning about their history. There are some things you just can't teach in a classroom. Thank you for this opportunity. - Lexi

I experienced how strong teamwork can be successful, not only in competition, but also in many other aspects like fund raising. Thanks! - Zack

I got to see friendship and cooperation through people that were different in every way. This was a great experience and I thank you for this opportunity. - Andrew

I've learned so much from this trip and experienced what I could do for the world of tomorrow. This opportunity has made me realize and appreciate all the things I could do with my life and I will never forget this. - Daniel

I would like to thank the sponsors for allowing me to collaborate with other FTC members, likely future engineers, in a friendly competition. - Brian

Thank you for this great experience, being able to travel across the world seeing a different environment and meeting new people. All because of the thing I love, robotics. -Damontae

Estrella Foothills High School — Trip to Australia

We would like to thank Colleen for booking our trip. We were in a beautiful resort! We stayed at the Grande Bahia Principale. We had excellent service from beginning to end. This was truly a stress free vacation from beginning to end with Colleen doing all the hard work. If you ever are in need of a travel agent, I highly recommend Colleen. We will be using her for our future trips. Thank you again Colleen for your awesome service my friend!

Kristine — Trip to Jamaica

I just wanted to take a moment to thank both you and Colleen for going the extra mile and making this a great first experience with your company.  The end result shows that when people care about their customers feelings and do what it takes to make sure that they are taken care of great relationships can be formed.  Please let me know if I can share this with any of your supervisors or senior managers who would like to hear some great feedback as I know in customer service we too often hear the negative stories, it is rare and sometime appreciated hearing the “wins”.

Mitchell — 

First of all, THANK YOU! Everything went off without a hitch. It was the most amazing vacation ever. I truly appreciate your guidance and look forward to working with you on my next big vacation!


Trip to Bermuda

Dee — Trip to Bermuda

Although I have been an American Express Card Holder since 1974 and used it for our personal and corporate credit card needs, I had never used the travel services offered though Travelink. I am glad I finally did because I met, Francie Shanks. I want you to know she has been fantastic. I was coordinating a trip to Boston with some special requirements and she handled everything. She is prompt in her communication. She is knowledgeable and very friendly while remaining professional. She is a great representative of your company and I suggest you hang on to her.All the best to you and yours in the coming New Year.

Glenn W — Trip to Boston

Thank you so much for everything you did for us. It was a wonderful trip. Our children had a ball. Everything was perfect. I will keep your information be back in touch when we decide to do another cruise.

Lara — Cruise

Just a note to say thank you for setting us up with our South Carolina trip. We had a great time and would love to go back again. The hotel was wonderful. Top notch!! We would like to plan another trip soon. Thanks so much! 

Stacey — Trip to South Carolina

Our trip was great. It only had minor things with rain early in the trip but we had a great view of the Matterhorn and the Eiffel Tower. The tour guide was great but the local guides in Venice and Paris had heavy accents and took effort to understand. The bus had plenty of room, not like past experiences where I had to sit at an angle because my knees were bumping the seat in front. Fun group we were with (27 total) from Australia, Puerto Rico, New Zealand as well as the US. Some of us will likely keep in touch. Customs was no problem at all. We must have timed it just right as we had 45 minutes from drop off at Paris airport till we were sitting at our gate. Took about 20 minutes to clear customs at Amsterdam. All in all no issues. Glad we went and took the time we did. I do know why I don’t take that long very often; I am still catching up.

Russell — Trip to Amsterdam

We want to thank you so much [Francie Shanks] for everything you did, the trip was perfect, and you did an amazing job picking hotels for us. We can't thank you enough for making it the trip if a lifetime. Next big one will be my 50th in four years to New Zealand, and we will have to look you up when it's time! Thank you again!!!!

Susan — Trip to Hawaii

I just wanted to tell you THANKS for setting up the Chicago trip for me and my daughter.  She turned 18 on the 9th and we had a Blast! The train ride was wonderful, weather was good and the Hotel Drake (great view) was perfect!  You rock!  :-)

Alicia — Trip to Chicago, IL

Thank you for all your help (answering all our questions and getting back to us so promptly). I’ve been at my company for a very long time and this is the first time I have used American Express for personal travel. I am very pleased and will recommend you to my other colleagues.

Linda — 

Good Morning Jessica,We returned Friday from our WY and SD trip and I wanted to thank you for all of your help with our vacation. We had a fantastic time. The accommodations were great and the staff at both locations were very attentive and friendly. The Bill Cody Ranch provided a relaxed and fun experience - horseback riding and awesome meals. K Bar S was a beautiful lodge. Our room, with private deck, gave us a view of Mt. Rushmore. Lots of wildlife, beautifully scenic views, and a lot to do in the area.I know this was a little outside the normal vacation packages and that you worked hard to get all of the accommodations lined up. It is appreciated.

Best Regards,

Lisa — Trip to Wyoming & South Dakota

Just wanted to let you know we had a great time on our recent vacation, much of it thanks to the work you put in on our behalf.  We did the drive you suggested, from Titusville to St. Augustine, and enjoyed it- didn't see any gators, though.  It was a big plus, and we still had plenty of time to enjoy St. Augustine.Since we've been home for a whole three days, our feet are starting to itch again, and we're ready to start planning the next trip.  Whenever it's a good time, go ahead and book us airline reservations, and we can go from there.

Bob — Trip to St. Augustine, Florida

Thank you SO much!! You were terrific. You helped me in so many ways and were VERY understanding of our needs!  Your employer should be very happy to have an employee like you. 

Patricia — 

So nice of you to check in. Jack got on as a standby on the 7:45am Virgin flight and just walked in the door of our house about 15 minutes ago. I cannot overstate how grateful I am for your help on a day when you were insanely busy and a nervous dad was trying to help his son get home from Australia. You have a friend for life. If there is anything I can ever do to help you in any way whenever you are in New York, please let me know! 

Son's trip to Australia

Michael — Trip to Australia

I just wanted to drop you a line and tell you what an amazing job Linda Parson did for me in helping to change my itinerary for an upcoming trip.  We had a family situation which necessitated changing the dates, and she was able to organize the change is such a way that it was not percussively expensive.  She is fantastic, and I just wanted you to know that.

Christian — Trip to New Orleans, LO


My name is Amelia Grace & I wanted to take a moment to recognize Beth Wittrig. I truly believes that she deserves it. 

Background. Our 1st time I contacted Beth was last summer using a employee vacation program. It was Ryan (My boyfriend) & I's first trip out of town. We had no ideas beyond a beach and we also worked too many hours at the time to do a lot of planning.

This year, Ryan was awarded a gift of travel and he was forwarded to an agent randomly to book. After a few conversations I could tell that this agent was not the right fit for us so I immediately said, "We are calling Beth."

Here is the heart of my reasoning though we are polite, we are also very difficult/needy clients.

Proof below:

1. I am impatient with communication so often I would send an email & then call shortly after.

2. We are indecisive, and would request option after option. Decide and then go back through options.

3. I tend to micromanage

4. 1st trip. We had no idea where wanted to go when we called. All I said was I want a beach, I did not want Panama City. I need a rental car and we want it with in a reasonable driving range (btw we live in rural TN so reasonable is difficult)

5.  1st trip we decided to book a summer Florida trip in the middle of the busy season a few weeks ahead of departure with VERY specific needs.

6. 1st trip after booking I requested we change hotels after some recent bad reviews on trip adviser.

7. 2nd trip we changed hotels after bad reviews

8. 2nd trip after booking we had to cancel and reschedule dates. 

Despite all of this Beth is professional, personable, polite. I have never noticed her sounding frustrated, annoyed, or losing her cool.  (I admire that trait, because I am sure she has, as everyone has, but it just adds credit to her professionalism)

She doesn't tie my time up on the phone, while she researches & welcomes e-mails. 

She recommends to-dos in the area if she is familiar with the area,& even looked up the dates for a festival that she knew happens in April. 

We live in a world where I can easily book a vacation on my own. Also I know that sometimes booking it myself would be cheaper. However, I use Beth & as long as Beth works for your company I will use your company . I trust her & her assistance frees me to focus on other things with-out worry.

Thank you, 

Amelia — 

Just wanted to follow-up and let you know how fabulous our trip was to Baja with Lindblad/National Geographic. They really are the best for expedition trips like this. The ship was clean and the crew was personable and made sure everyone was comfortable and happy. The naturalists were fantastic as well. We had great passengers and enjoyed getting to know lots of new people. 
I've attached a photo of John and me with a mother whale and her calf. We are reaching over the side of the zodiak boat touching the mom, and the black thing next to her is the top of the baby's head. We got very lucky and everyone who wanted to touch a whale got to. There was a female gray whale that was recognized from two years ago. She is very docile and seems to enjoy human interaction. Her baby was very friendly as well. The second picture is the mom rolling next to another boat and you can see her giant fin! Most gray whales are shy and don't let you come up to them. There were many mothers and babies in Magdalena Bay.I highly recommend this trip if any of your clients are interested. Thanks for helping us with the arrangements.

Anne — Whale Watching Cruise in Baja, California

The entire process of planning and booking my travel plans was non-stressful and even fun, thanks to the excellent service from Toby. None of my requests were too large or small she’s always a professional with great ideas and energy. Thank you Toby for everything you have done, it’s been a wonderful experience.

Brian — Trip to Athens

Dear Toby,

I’m writing to thank you for your careful travel planning and great insights on our recent trip to Maui.-American Airlines Flights through DFW were seamless both ways!
-Ground transportation was spot-on – timely and enjoyed the local radio station – “Maui Style”!
-Sheraton Resort was lovely. Nightly Torch Lighting & Diving Ceremony
-There was a walking path from Sheraton to the coastal hotels so we saw them all and liked the Sheraton the best!
-Lulu at Hilton – fantastic and loved the little penguins too!
-Our Yoga retreat was wonderful and left us with a lasting serenity.
-We did excursions everyday with our Yoga friends – saw the island from an insider’s view including Road to Hana, Mount Haleakala, “JAWS” Big Wave event occurred while we were there, and shopping in Pieia and Makawo.We loved every moment of our trip.


Deb — Trip to Maui, Hawaii

My travel advisor for my trip to Italy in Oct. 2012 was Toby Ives and she was excellent. She exceeded my expectations, gave great service and I would certainly use her again as well as recommend her to friends!

Elizabeth — Trip to Italy

To make a long story short, I have spent the last 2 days searching for roundtrip flights (Refundable and Non-Refundable) for Mr K's Daughter and Son-in-Law and roundtrip flights for Mr & Mrs K (departing different dates & times). Due to a dire medical emergency, the flights had to be on specific dates & times and the seats had to include an Aisle and Window or Middle seat. Needless to say, I was pulling out my hair and on the verge of crying because there were two huge problems ... although I priced the tickets yesterday, the price increased so dramatically overnight that I almost had a heart attack and the requested flight did not have seats available. But Toby saved the day! She inquired as to how many points Mr K had accumulated (which was quite substantial). Toby found an alternative flight and was able to use his points to pay for his Daughter and Son-in-Laws tickets. And, she was able to locate flights and seats for Mr & Mrs K's travel using his points. Although I omitted quite a few of the minor details and just provided you with the broad brush strokes of what Toby accomplished, I hope you realize how grateful we are to her. What she did was amazing. Her professionalism, calm demeanor and honest-to-goodness kindness was invaluable to me. As far as I am concerned, Toby ROCKS!

Katrina — 

Toby, Thank you very much for helping me with making this remarkable memory happen.  My wife and I had an amazing time in Galley Bay, Antigua.

I am looking forward to our future communications and planning of other trips.

Marat — Trip to Antigua

Africa was fantastic. We stayed in the best hotels and saw everything we could imagine. It was wonderful….a little too much driving, but other than that, everything was perfect. We only ended up with two guides and they were both very knowledgeable and friendly. I am also so glad that we decided to go to the falls. Thanks so much for finding Swain for us to use!!!

Pat — Trip to Africa

Toby, I just returned from my Thailand trip. Everything came off as expected. Thanks for the good planning. I now have a much better understanding of Phuket and where to stay and what to do. I look forward to my next adventure.

Scott — Trip to Thailand

The tickets arrived today for our trip. I just wanted to say thank you for the EXCELLENT SERVICE! I will definitely contact you for a quote when our needs next arise. Thank you again.

Susan — Trip to Las Vegas, NV

Wow!  What a trip!  It was wonderful in every way.  Better than wonderful.  You took care of every detail, and I could not have been more thrilled. Honestly, I cannot thank you enough for planning the perfect vacation for me and my family.  It was perfect in every way!  Everyone is uploading their thousands of pictures by next weekend.  I’ll send you a few. I spoke to my best friend over the weekend, and I was telling her how you had taken care of everything.  She has never before used a travel agency, but she was intrigued, so I will introduce her to you! Again, thanks so much!  I’m hopeful that I’ll get a chance to complete a survey and sing your virtues! We only ended up with two guides and they were both very knowledgeable and friendly. I am also so glad that we decided to go to the falls. Thanks so much for finding Swain for us to use!!!

Vicki — 

You are the ‘best’ travel agent Tommie!! You are a travel agent that companies want to work with. You are professional in every aspect of the word. To top it off, your cheerfulness & friendliness make speaking with you such a pleasure and every time I speak with you I ‘know’ you are smiling. That’s what you want the person you’re speaking to, to sense. It comes across clearly. Keep up the good work my friend!!

Dianne — 

Last month I called Amex Employee Vacation Programs and got Tommie. Tommie was extremely enthusiastic and professional. He listened to what I wanted and understood what I was looking for. The hotel that I was interested in was not in your system and Tommie went through a lot of efforts to get the booking I wanted. He kept me informed throughout the entire process and ended up booking exactly what I wanted. Tommie gave me the type of customer service that I expect from American Express. I would like to recognize Tommy for efforts and let you know that he did an outstanding job.

Donna — Trip to Austin, TX

I rarely do this - but I had such a great experience with Tommie recently that I wanted to send you a note. Tommie was competent, helpful, fast, and focused on helping me solve the problem / get the booking I needed. This is so rare in today's world (a person focused on solving a customer problem rather than just going through the motions / doing only the most basic things...) that it shocked me. In a good way. Usually when I try to book flights or change car rentals or manage my bank account, I get explained the policy again and again. And therefore why what I need to achieve as an outcome isn't possible. It can be frustrating and I am sure you have experienced this. I also know that the policies are real and the person telling me the policy is just the messenger - so no point in getting frustrated with the messenger. Tommie approached our call totally differently - "What are you trying to get done today?" I had a situation - I had previously booked a car under my wife's name and then we made a decision to have me pick up the car. So needed to change to my name. Tommie (a) immediately understood what I wanted to do and (b) said "I can do this and that - let me get that done and then call you back." He then called back and we looked at the invoice and voila it was done. SO REFRESHING. No really - refreshing. Just wanted to pass along my positive experience. Thanks so much.

John — 

Tommie talked me off the edge of a cliff when I was just about to jump. The outgoing flight for my vacation was transformed into a Greek tragedy hat just sent me sideways. Tommie responded to my frantic phone message for help and immediately reached out to assure me the issue was indeed unusual, but emphasized it was easily resolved.Tommie’s empathy for my dilemma, and to use a Bostonian reference, wicked awesome skills, made short work of correcting the circumstance to my complete satisfaction.His passion for his work is truly evident in every way. By the way, his description of your office and the community where you’re located makes me want to immediately move there and work with you! What a joy to work with people that have such a passion for their career and in such a wonderful environment in and out of the office.

Best Regards,

Karla Y. — 

I totally forgot about Employee Vacation Programs and I was actually on the evaluation team! Your service has been impeccable and we appreciate everything you have done for us.

Kat — Trip to Italy

This morning, I called with a pretty complicated multi segment trip for one of our Executives. Tommie was INCREDIBLE!!! Not only was he friendly to talk with, but he seemed very knowledgeable about everything he was doing and willing to go the extra mile to make sure I was happy. His customer service skills are beyond exceptional!! Thanks Tommie!

Pam — 

I have to tell you that I am already a loyal customer of yours. I make this choice based entirely on the efforts of one of your employees – Tommie Chavis, who is at your Southern Village branch in Chapel Hill, NC. First of all, Tommie has a wonderful, warm personality. This is complimented by the speed at which he works, not to mention the attention to detail and consistency of accuracy that I have come to know I can count on. Tommie has a code of professionalism that he never fails to adhere to. He is a caring, diligent person who makes your agency the only one I prefer to use. Thank you for choosing such a wonderful person for me to use as my contact for the our travel needs!

Pam — 

I have meant to send this email for the last three weeks! It is hard to believe it’s nearly a month since our magical Spring Break – thanks to you! We had an incredible time – exhausting of course (I don’t think my feet will ever recover) – but just incredible. I’ve attached a few cute pics. Yes – we have family Disney tshirts that matched our magic bands.  Ben AND Madison were also randomly picked to do the wand selection experience. That was soooo cool. Thanks again for all you did!

Julie — Trip to Disney World

I wanted to send a long overdue note expressing my family’s gratitude for Anna. Anna organized the perfect Spring Break trip to Ireland for my family.  She patiently worked with me as we planned the details for an ideal Irish getaway.  Anna has such a warm personality, that I looked forward to my conversations with her.  Then a week before our departure date, I had a freak accident.  I slipped in my kitchen and suffered a severe head trauma, so we had to cancel our trip.  

The first couple of weeks after I fell were a blur because of the concussion.  My sister-in-law, Kim F., who was joining us on the trip, immediately contacted Anna with the disappointing news.  Kim said Anna couldn’t have been nicer about it, which did not surprise me.  We had  several hotel rooms and had multiple tours booked, so it involved a lot of extra work.  Once my neurologist wrote the required letter, Anna managed to postpone our trip to June 9th with a minimal charge.  She worked a miracle, since I didn’t purchase trip insurance.

I’m sure you already know how valuable Anna is to your team, but I wanted this opportunity to sing a chorus of praise.  She saved our trip, and brought peace to a stressful situation.  We are forever grateful.

Annamarie G. — Trip to Ireland

Forenda is an absolute joy to work with!

Ashley — 

Dear Ms. Raymer,

I wanted to send a long overdue note expressing my family’s gratitude for Anna Bright.  Anna organized the perfect Spring Break trip to Ireland for my family.  She patiently worked with me as we planned the details for an ideal Irish getaway.  Anna has such a warm personality, that I looked forward to my conversations with her.  Then a week before our departure date, I had a freak accident.  I slipped in my kitchen and suffered a severe head trauma, so we had to cancel our trip.  

The first couple of weeks after I fell were a blur because of the concussion.  My sister-in-law, Kim Fernstrom, who was joining us on the trip, immediately contacted Anna with the disappointing news.  Kim said Anna couldn’t have been nicer about it, which did not surprise me.  We had  several hotel rooms and had multiple tours booked, so it involved a lot of extra work.  Once my neurologist wrote the required letter, Anna managed to postpone our trip to June 9th with a minimal charge.  She worked a miracle, since I didn’t purchase trip insurance.

I would’ve sent this email much sooner, but I haven’t been using the computer/TV etc. during my recovery.  I’m sure you already know how valuable Anna is to your team, but I wanted this opportunity to sing a chorus of praise.  She saved our trip, and brought peace to a stressful situation.  We are forever grateful. 

AnnaMarie — Trip to Ireland

Hello Colleen,

I asked Jessica how I could provide a reference or good news about the service I have received from her over the last months planning our trip.

I can’t thank Jessica enough for guiding us with planning our trip to Europe this fall.

Though we received the gift of travel from a previous corporate client that went out of business two years ago,  Jessica never hesitated in answering our questions and being there to support me and my husband.

I can assure you I had many many questions. Maybe not the easiest client she ever had!

Her patience to the details I needed to plan our trip, to email or phone responses was excellent. When I asked questions or follow up, she was there or had a return message with alternative contacts if she was out of the office.

As a former employer, now self employed, I know the value of getting ‘good news’ about a team member versus the ease of which people can complain.

Thank you Jessica for your travel knowledge and support.

Susie — Trip to Europe

Dear Anna,

Thank you for checking in. From my not-a-luxury-traveler perspective the trip was spectacular. Lots of “WOW” factor!

As Tyri mentioned, there were some missteps early on, but it was obvious the Departures and Peninsula folks recognized the food and logistical foul-ups and did their best to make amends as the trip progressed. That said, I enjoyed every moment, and was very impressed at the level of personal service and commitment from the Peninsula and Departures staff.

I also want to add how impressed I have been with YOUR commitment to making sure our trip was completely enjoyable. Tyri talked YOU up throughout our adventures.

Many thanks for all your attention to detail.

Suzie — 

Hi Francie,

So sorry I missed your call, the trip went great.  Everyone had an awesome time & loved the location.

Thanks again for all your help!

Marcy — 


Chow from Roma!! We just wanted to say thank you! Our trip has been seamless thus far! We have loved every minute! SO enjoyed our colosseum tour this morning. We had the same guide both days and she was lovely!! We were so excited to be able to go to the base of the colosseum! What a treat! En route to Orvieto now. 

Molly — Trip to Italy


You did an exceptional job in helping us with our flight to John Wayne Airport. We are looking forward to this time with our two year old grandson on his first trip to Disneyland. My experience with you has started this adventure on the right foot. Thank you again for your kindness and helpfulness!!!

Sheila — Trip to Disneyland

Good Morning Lori!

I am very sorry for the tardiness of this note.  Thank you so very much for organizing our trip to the Del in March.  My family loved their rooms and the complimentary breakfasts offered an amazing start to our days.   Everyone mentioned how appreciative they were for your arranging our accommodations. We enjoyed returning to the Del and celebrating my nephew's wedding in San Diego.  

Thank you again for your attention to every detail. I look forward to planning another adventure for my family through your services. 

Happy Mother's Day!

Christine — Trip to California


I want to take this opportunity to thank you for the many hours you've spent helping me plan our trip to Italy. I couldn't have done it without you. We are looking forward to heading out on Sunday. We'll try to keep you posted from time to time. Again, thank you so much and may God bless you.

Leah — Trip to Italy

So. Fabulous!! Thanks for putting up with all my fears and concerns about this incredible adventure!  The Mala Mala camp is so fabulous !!  Newly redone (huge!) rooms AND we saw an elephant on our way in!

You have done an amazing job!!

Thank you so much!!  

Darleen — Trip to South Africa

Hi Anna!

I’m trying to balance jet leg, re-entry and wanting to stay in the glow of the most wonderful travel experience of our lives. Even my husband is clinging to the great memories of our trip. We’ve been so lucky to travel extensively over our lives together (and separately) for many years but we cannot compare the experiences of this trip with any trip in our past.

First of all:  thanks to you, A&K and American Express Travel for making it very difficult for us to cancel!  Sadly several people did cancel, apparently.  You know I was on the edge of doing just that and disappointed I couldn't accomplish the cancellation but I'll be eternally grateful we did not cancel and was able to enjoy every moment of our experience.

Thanks for your excellent recommendations. We weren't sure if we really wanted to relocate to a fourth hotel in the wine country but La Residence was absolutely the most fantastic hotel experience of our lives.  It was hard to leave the hotel every day!  In fact we had dinner there every night and changed some of our dinner reservations to lunch which was wonderful.  You kept saying: "you'll understand when you get there..." and that was so true.

Had a nice time in Cape Town, enjoyed seeing our friends and Jerry had a great golfing opportunity, in hindsight though, we both thought it would be the highlight of our trip but was not.  The hotel was lovely!!  Chris, our tour guide was fab, taking us to many fantastic places....the history there is unbelievable. But the area felt a bit "touristy" and we were constantly warned about the crime in the city which was disconcerting. But we're glad we stayed there, one less day would have been optimum. 

The Royal Livingston was gorgeous as was seeing Victoria Falls. Mala Mala was phenomenal .. Experience of a life time. Every stop had it's own highlight. The four stops were wonderfully balanced.  Livingston to recoup from long flight; Mala Mala when we were rested and ready for an adventure; Cape Town offered a touch of city life after being in the wilds and finally the wine country.  La Residence was a soothing, beautiful, gracious and elegant send off. I'm sending a few photos via my cellphone. Think I have over 400 pictures and my husband probably has close to that many as well.

Oh, I neglected to mention what an incredible job A&K did throughout our entire trip. Even though I didn't book our flight with them, they (particularly Rouhet) did an incredible job tracking down and delivering my mia bag that British Air left behind in London. 

Every step of the way they were there to assist us...most awesome experience was the two representatives that met us at Cape Town airport, got us through security ahead of a long line then waited over two hours at the airport until we were actually seated on the plane!

We've already spread the word to our friends and family about the awesome job you and A&K did!!

Realize I keep using the same adjectives in describing our experience....brain not fully recouped yet but I didn't want to wait any longer to thank you and tell you a very little bit about our experience.

Again Anna, thank you!

Darlene — Trip to Abercrombie & Kent

Hi Petra, 

Thank you for checking in. We had an absolutely wonderful trip!  The weather, the food, the history, and the tours. Everything fantastic!  

The cooking experience was certainly a highlight for me!  What an amazing treat to visit the best local markets and Benedicte is perfect at what she does.  I really enjoyed it , and my husband was able to slip out of meetings early and come out with us too.  He said it was the best meal we had in Paris and we ate at some great places! 

My second favorite was the evening dinner cruise on the Don Juan.  Simply beautiful and worth every penny.  

I’m also very glad we decided to do the day in Champagne.  The weather wasn’t on our side that day but it was still great.  

One thing I have open is that there was a photographer snapping photos while we were on the Don Juan and then he visited the tables during dinner/dessert to see if anyone wanted to purchase.  He ran out of time to get to us and took my email address but I never heard from him.  I was really hoping to get a few of those photos, so if there’s a contact for him, I’d love to get it.  

Thank you again for your help.  Our next “big adventure” will likely be to South Africa.  It’s been a dream for a long time and our kids are getting to ages where I think they could do it.  We will definitely be looking forward to working with you on that one!

Christine — Trip to Europe

Thank you Wendy.... so very much for all your help!  I know this booking was a bit difficult with all the planning and decisions.  Thank you for being so patient with me/us.  You are the best! 

Have a wonderful weekend... talk to you soon. 

Carrie — 

Hi Bev,

I would like to thank you for planning my vacation.  I had amazing time in Mexico. I really liked the personnel, punctual and comfortable  service of airport transfer (Gray Line/Mayaland) . We were greeted with a bottle of cold water and a flower each , and delivered to hotel in no time. This was by far the best service I experienced. The hotel is also amazing, everything is about creating atmosphere of stress free , relaxation and comfort in each area.  I came back refreshed and impressed :)  So, Thank you very much for all your work! Till next vacation :)

Ludmila — Trip to Mexico

Hi Jessica,

OMG…it was the best vacation ever!  Both hotels, Rome and Naples, were lovely.  Thanks again for telling me about the Pope.  I was 5 feet away from him and St. Peter’s Basilica was AMAZING!  We pretty much visited all of the main sites in Rome (so beautiful) and took a private tour in Naples along the Amalfi Coast.  The hotel in Naples was located on the Lungomare seafront and we took strolls every day.  Nice shopping also and the weather was perfect!

Thanks again for your help in booking such an awesome trip!

Arlene — Trip to Rome

Hi Anna,

We had a GREAT time in Ireland. All the accommodations were over the top and enjoyed every moment.Trump Doonbeg was unbelievable and the best of the best from our room, a 3 bedroom suite with 3 1/2 baths living room and full kitchen to the golf, what a great course even though we did loose some balls. Our driver, Gerard, was the best and made the time fly by. So informative on the tours and local knowledge, best decision made to get a driver. I would have had a hard time navigating the roads. By the end of the week we were like family. Cliffs of Moher, Ring of Kerry were beautiful lots of pictures and the weather was clear. Dublin was everything expected pubs, pubs, and pubs liked them all. Almost saw the Pope while there but we had an event at Guinness. The Jameson tasting well worth it.

Thanks for all your help on putting this vacation together for us. We'll have these memories for the rest of our lives.

Can't wait to go back.

Ed. S — Trip to Ireland

Hi Anna,

We had an absolutely amazing time - I wish we were still there! Thank you for all of your help over the course of the past year to ensure our friends and family had an amazing experience in Greece. I honestly couldn't pinpoint what my favorite activity was - the catamaran was a lot of fun, the birthday dinner was exceptional (huge shout out to the DJ - everyone, all ages, loved the playlist), and the winery was great too. The activity day went well; unfortunately, it was too windy for the kayaking to take place (even our most experienced kayaker in the group thought the water was too rough to go out for a kayak, but he was able to go out the following day). The hike was awesome - our tour guide, Kevin, was so knowledgeable and got along well with the whole group + he put up with a group of not so experienced hikers (including myself). A few of us rented ATVs one day and drove around the entire island which was also a fun activity. We also all went to Ammoudi bay for lunch on the first full day of Santorini which was a great way to kick off the vacation week. 

The villa was amazing - Panos and the rest of the staff provided excellent service throughout our stay. Our only complaint for the villa and hotel was that the hot water wasn't considered "hot" by some guests - we were able to get this fixed at the villa on the second or third day, but I believe there were some hot water issues at the hotel (including a day when they had no water). But seriously everyone had a wonderful time - we couldn't have asked for a better week. The food was absolutely amazing as well! Here's a list of restaurants we ended up dining at for reference:

-Idol (amazing views from here)

-Botargo (food and cocktails were spectacular - there is a bit of a hike involved to get to the restaurant, but well worth it)

-Lef-Kes (delicious meal; set in a cave like setting in Finikia)

-Ammoudi Fish Tavern

-Melina's Tavern (located near the Red Beach) 

Lauren — Trip to Santorini

Hi Anna!

Thank you for creating such a wonderful trip. We had a great time! Some feedback:

  • Cliffs of Moher, then to Dingle. A lot of driving, but an effective way to get used to the left side of the road!
  • Dingle, Slea Head Drive- amazing!
  • Chart House - amazing! Arguably the best dessert I have ever had.
  • Jaunting Tour - good! We were hoping for more stories, perhaps. But I can't imagine it's easy to tell stories when you're driving a horse and talking to people sitting behind you!
  • Muckross Hotel and Spa. INCREDIBLE. I would go back to Ireland just for that place. Proximity to Muckross House and the Priory (and the park in general), warm customer service, a great spa, beautiful delicious breakfast, a no-kids pool!? And they left birthday cards, truffles and wine in our room. Sweet! Even though our travel documents told us tipping is expected in Ireland, it was very odd at these hotel restaurants in particular, as if they weren't sure how to handle it. Especially when credit cards were involved. If I had known, I would have brought more cash euros for this purpose!
  • Chauffer tour of the Ring of Kerry. We weren't sure of the conventions around this type of tour, or what we wanted to do or see....and so we neglected to ask our driver to stop for lunch! We got back to our hotel very hungry after a 5 hour drive. The scenery was lovely, and Michael had lots of interesting stuff to say. The roads on both our circle trips were nearly bereft of tour busses - April is the right time to go! One small thing you should know: we had a minor fender bender. We opened a right side door just as a car was zooming by. Michael's car was not damaged but the other car lost their left side view mirror. We figured this kind of thing sometimes happens and this is why people have insurance. But then Michael made a comment at the end of the drive about how his boss was probably going to take it out of his paycheck. ! So hopefully he's not in any trouble for this.
  • Bunratty Castle Hotel - very easy to find, Durty Nelly's across the road was great. This hotel was admittedly a little bit of a letdown after the amazing Muckross! Breakfast not very good.
  • Bunratty Castle and Village. Cool!
  • Aer Lingus is a good airline!

We would never have come up with all these awesome things on our own. It was a great balance of options and planned activities. Again, a wonderful trip and we owe it all to you!

Shanda — Trip to Ireland

Thank you so much for all your help in booking our dream honeymoon. We truly are so grateful for all the time and effort you have spent on this vacation!

We definitely will keep in touch and let you know how everything went. :)

Devon — Trip to Bora Bora


My wife and I would like to thank you for setting us up with this wonderful vacation.

The Resort was great, we would recommend this place.

Thank you so much.

Reyes — Trip to Cancun

The A&K leg of the trip was fantastic.  The hotels, guides, airport pickups were all superior.  Top notch guides made the trip wonderful.  Also the guide in Abu Dhabi, who was same one in Dubai, was first class.  It was a fun trip.  

David — Trip to India

Good evening Jessica,

I have to thank you beyond for everything you did for us to make this trip possible!  You truly have gone above and beyond to help us and we will never forget it!  I wish you could come with us...lol.  Be well Jessica and I so appreciate you!! 

Susan — Trip to Aruba

Hi Toby,

I just wanted to thank you for setting up such a wonderful trip for us to the Galapagos.  We felt like we had stepped back in time.  The trip was awesome, as Lindblad always is.  I will carry memories of this forever, and feel so grateful to have been there.  The fact that we could be so near these animals and that they had no fear of us was just amazing.

Thanks so much for making it happen.  Enjoy your summer.

Jane — Trip to Galapagos Islands


Thank you so much for arranging our vacation trip to Portugal and Spain . You did a wonderful job from start to finish. We will review the  documents and if we have any questions, we will contact you.

Once again, Thank you so much and have a good day.

Bernard — Trip to Portugal & Spain


This is the best service we’ve ever had!

Gary — Trip to Amsterdam

Hi Beth,

Thank you for reaching out! We had a FANTASTIC time! Everything went incredibly smooth and the service was truly top notch! We will definitely be booking our future trips abroad with you again! :) 

Thank you for making our honeymoon so wonderful....we will remember it forever!

Olivia — Trip to Italy

Hi Toby,

We had a wonderful vacation in Catalina Island, both the hotels were good & the location was amazing ,just as we had hoped. I would say the online pictures don’t do justice to the place , it was beautiful overall 😊

Sudha — Trip to Catalina Island


We just landed at JFK and we had a great time.  Arrangements were all excellent and our driver, Pat, ad libbed a number of things as well.  I’ve got a little time before we board, so I’ll give you a quick run-down.

Dublin - Westbury Hotel was very nice and ideally located.  Rooms were large and comfortable.  Staff was excellent.  We enjoyed the Guinness experience, the Jameson class, the Kilmainham Jail tour and, most of all, the Celtic Nights.  That was really fun.  I’m not sure I’d do the Epic Ireland tour again.  It was informative but seemed to be too much to digest on a quick walkthrough.

Ashford Castle - spectacular.  Everything about it was absolutely 5 star.  We particularly enjoyed the Hawk Walk, but also had fun playing the golf course, walking around Cong and hanging out in what turned out to be a wonderfully informal bar in the castle.  BTW - thank you for the round of drinks with dinner in the Dungeon.

Doolin - the hotel was fine but fairly plain.  The town was lots of fun for a pub crawl!  We had a beautiful day for the Cliffs of Moher and at Pat’s suggestion we saw them both from the top and the sea (boat ride).  

Our driver, Pat (have to find his card to recall his last name) was wonderful - very fun and informative.  He came up with a number of ideas that weren’t on the agenda and all were well worth the time.

All in all a great trip.  Thanks for all your help and I hope you have the same experience!

Mike — Trip to Ireland


Hello. I just wanted to let you know we all had an amazing week! Thanks so much for all of your hard work and patience!!!

Alice — Trip to Italy

Dear Colleen,

I don’t say this often but I have met a friend out of your agency as I talked about travel arrangements with one of your agents, Beth.  She went far and beyond with me and was extraordinary as a professional assisting me in every way.  Even though it didn’t work out for this particular journey,  I cannot wait to book our African Safari Trip with her. I thought I should let you know as I am in sales myself.  The only way I can earn my clients’ trust and confidence is to WOW them every step of the way.  Beth has done this for me and beyond!  I should know…..I am always looking to be wowed.

Jo — Trip to Africa

Everything has been amazing. Especially the guides for the Vatican. Kate was incredible. The Bellevue syrene  is spectacular. Thanks for everything! 

Angela — Trip to Capri

Good Morning🌺 Well, we are back to reality and no more amazing European Breakfast awaiting us in the mornings😉

First, I want to thank you for planning the most AMAZING vacation!!!  You were SO patient and kind throughout all our craziness- sorry for all the SOS emails!  Our last guide in Istanbul was at our hotel at 8:30 am😳 but she was our favorite and stayed with us for 2 extra hours without charging!!  I would love to give you her name so you could go straight through her if anyone else is going to Istanbul. She speaks great English.  Our yacht we rented was even more incredible!!   We did the sunset cruise on the Bosporus- castles, palaces- FABULOUS!

Thank you😍

Cynthia — Trip to Europe

Hi Anna,

We had a WONDERFUL time on our Ireland adventure and can’t thank you enough for helping us plan one of our favorite vacations we have experienced to date.

Overall, we had one of our best, most diverse (city, country, history, active, etc.) vacations ever. I will send photos in a separate email. Again, thank you for all of your work. We appreciate it and look forward to planning our next adventure with you.

Brian, Jennifer, & Rebecca — Trip to Ireland

Hi Anna - thank you so much for helping us plan THE MOST amazing honeymoon! We've had so, so many people ask us where we were in Fiji and all about it. What an amazing experience!

We are sold on going back - what we loved most was how personal the entire stay was! Since it's so small and remote, the staff really took the time to get to know us and it was also fun getting to know them as well as the other guests. The activities were also so fun - the sand quay picnic was incredible and our most favorite! We loved the helicopter ride on the way in - the views were crazy! We also did a lot of hobie cat sailing, snorkeling, and lounging by the pool/beach as well as at our own villa plunge pool. We did a sunset cruise one night which was so fun. We had a bottle of champagne with some canapes and one of the staff played the guitar for us. We went fishing one morning (didn't catch anything but the views from the boat were amazing!). We did the WWII hike which was super challenging but the views from the top were incredible. Our massages were so awesome too. The food was also DELICIOUS and so good. The beverages were amazing. Also, star gazing at night was insane - we could see the Milky Way so clearly and the Southern Cross, it was awesome! It was just a dream trip - we can't wait to get back! 

Auckland was also fantastic! We LOVED our vineyard tour - the views of Auckland from there were incredible and the wine was delicious. We definitely also want to get back to New Zealand to explore more of it but so glad we did the vineyard tours there.

What a honeymoon - we're so sad to be back in reality but can't thank you enough for all of your help in planning! 

Hope all is well with you Anna!

Mary — Trip to Fiji

Just wanted to send you a special note of many thanks!!!!  We are enjoying ourselves and we owe it all to you. I know we are planning to come back next year. I will let you know the details once we make them.

Thanks again and have a magical day!

Stephanie — Trip to Disney World

The cruise overall was wonderful. Silver Seas does an excellent job with the details. Our butler, May, was absolutely wonderful & her assistant, Kristen was as well. We tipped both of them on the day we departed. 

We loved being with our new friends from Colorado whom we met last year. 

Thank you, too, for our fabulous bottle of Dom Perginon. That was so kind of you!

Now it’s time to plan our California trip for next March!

Jane — Cruise to Europe

My wife declares this one of the best telephone interactions she has ever had.  Happy to fill out a survey on your service. 

Steve — Trip to New York

It was great! We had a wonderful time! The hotels were beyond fabulous and the A&K staff was amazing! It was all so perfect.

Thanks for your expertise for, once again, putting together an fabulous experience!!

P S. Talk later bout possible cruise next year. Husband said he’d approve an Asia cruise if it would include golfing along the way!

Darleen — Trip to Peru

I am an American Express Platinum card holder for over 15 yrs.

I writing to provide feedback on Kristin. My family was in a bind with my parents 50yrs anniversary basically cancelled due to a cruise not being able to go to Cuba after US Admin announcing new restrictions on June 5th, 2019 when the cruise was just 10 days later on June 15th.

Kristin was crucial in finding solutions to meet the same needs that Cruise provided. Trying to find options for Family group of +15 family members was just outstanding. Her dedication to find a solution was just incredible. Kristin’s service and help is why I am a member.

Joaquin — Cruise to Cuba

Hi! We literally just got back from Denver. Wow... what a weekend.  Wedding ceremony and reception was beautiful. Very proud and happy for them.  Seriously, and maybe I'm biased, it could not have been a nicer celebration.

In addition to the formal wedding event on Sunday, we hosted several open dinners (Friday and Saturday nights) and a guided tour into the foothills as well as a trip to Boulder for many of the travelers and, of course, they loved Colorado.

The flights were great and the check-in process was extremely easy.  Seriously, people were so excited to be there and appreciated the help we provided with the flights.  Of course that would not have been possible without your professional abilities but also your patience.  You have been wonderful to work with and on behalf of everyone, thank you again for your partnership.

Thanks again.  We'll talk again!

Darren — Wedding in Colorado

We had a fabulous time!  We were so glad we went to Kapama first as we saw so many animals there. We also loved Thorneybush- had a great guide there too and we were able to track a leopard and a pride of lions!  We also saw wild dogs and 9 wild dog puppies- I’ll send you a short video. Loving our time in Cape Town too! 

Mary Ann — Trip to Africa

Hi Lori!

We are having a wonderful time in Italy!! The Castle and everyone there were just so beautiful and wonderful to us!! The families and people you have set us up with have made us feel very cared for and have been so good to us. We are very happy with your choices for us!!

Cooking with Donatella and her daughter was just fabulous!! Loved every moment of it and they were much like family!!

We just arrived at Laconda dell’Amorosa and our room is lovely 😊

Dayna — Trip to Italy

Hi, Lori- Italy was fantastic, so just wanted to thank you again for your help!  .....Thought we'd share some good stuff we discovered, in case you have run out of new things to experience when you go (lol), or want to explore recommendations for your clients...

The real find from that part of our trip was Pietrasanta -what a great little town! We so enjoyed walking to a few really terrific meals (esp. Giacomo), while the town celebrated a medieval festival that weekend.

The COMO in Tuscany was magical and we found an absolutely phenomenal casual, super-Tuscan, restaurant nearby called Osteria il Campanellino -we loved it so much, we ate there twice.

And we discovered, in Rome, what might be our most favorite restaurant EVER.

We will be talking with you by the end of the year regarding 2020! (Yes, we will be going back! Sicily? S. Italy? Both? TBD!)

Sarah — Trip to Italy

All in all, we had an amazing time. The Sandy Vacation Award is such a unique offering and I am so grateful to have been a recipient and to have had the opportunity to travel to some of my bucket list locations with my family. Thank you for helping plan our trip and for the live time support we received from you and your company during our travels. It was truly a lifetime experience and we can't wait to return to Scotland in a few years.

Tiffany — Trip to Scotland