Favorite Destinations: Hawaii, Dubi, Africa

Favorite Quote: "When given the choice between being right and kind, choose kind.”

Fun Fact: I participated in an Amazing Race around Grand Bazaar Market in Istanbul Turkey.

It is such a honor to be an Assistant Manager for Travelink, American Express  and I take pleasure in working with our leadership team to create a work environment where our advisors can stay motivated, engage and adapt to new and challenging situations to ensure high performance and customer satisfaction.  My role is all about providing guidance, support and target real-life examples of what can be done differently to create customer loyalty and improve our customer’s experience.  I love to “catch” employees doing something great (i.e. having an exceptional call) and frequently celebrates success with the entire team.  My professional background includes over 30 Years in the Travel Industry, where I worked Cendant Travel in Nashville, TN as a Frontline Travel Advisor, New Hire Trainer and promotion to leadership.  During my 17 years with American Express Consumer Travel Network, I obtained my Travel Certification, Authentic Leadership Certification and experience in Project Management.   

I have a passion for travel and have had amazing travel experiences with Celebrity Cruises, Royal Caribbean and Insight Vacations to destinations such as Mexico, Hawaii, Jamaica, Canada, Austria and Istanbul.

Favorite Travel Experiences

Scuba diving in Cozumel Mexico.

Accomplishments

AMEX Travel Pacesetter 2013
AMEX Travel EXTRAORDINARY Leader 2012, 2013, 2014
AMEX Travel High Achiever 2010, 2011

Most Unusual or Intriguing Request I've Fulfilled for a Customer

Planned and Organized an outdoor Music Festival with over 5K attendees.

Client Testimonials

Forenda is an absolute joy to work with!

Ashley — 

PHOTOS FROM MY TRAVELS

COUNTRIES I HAVE TRAVELED TO