Specialties: Vacation Travel Manager, River Cruises

Favorite Destinations: Ireland, Italy, River Cruises

Favorite Quote: Travel as much as you can, as long as you can, as far as you can. Life's not meant to be lived in one place.

Fun Fact: I have been on three european river cruises and it is my favorite way to see Europe.

I'm proud to be the Director of Client Services, Vacation Travel for our company and enjoy assisting the travel advisors when we need to escalate challenges with our partners, the airlines, and within American Express. I enjoy working with our preferred Vendors and special client accounts setting up custom Gift of Travel Programs. I have over 33 years of experience in the Travel Industry. I started as a Professional Travel Consultant and later got my degree as a Certified Travel Associate. For several years I worked for Mesaba Airlines at the Detroit Metro Airport as a customer service and gate agent. I've also taught in a travel school. I have been with Travelink, American Express Travel since 2006 when I began as a Vacation Travel Advisor and Assistant Manager then transitioned into the Sr. Vacation Travel Manager role for both Travelink and Employee Vacation Programs.


As a travel advisor, I have been fortunate to travel to many locations; some including a Uniworld River Cruise on the Danube, AMA Waterways River Cruise South of France, Tauck Bridges River cruise Paris to Normandy, Brendan Vacations to Ireland, Insight Vacations to Italy, Caribbean & Mexican islands. I have traveled in small escorted groups as well as individually along with many cruises experiencing a different cruise liner with every travel experience.

Favorite Travel Experiences

Of all the beautiful places that I have traveled, Ireland was one on my favorite destinations. I am a traveler that really enjoys the outdoors, and the scenery in Ireland is unbelievable. The people in Ireland are some of the nicest and cultured in the world.


American Express Pacesetter of the Year 2015

Most Unusual or Intriguing Request I've Fulfilled for a Customer

One of my clients asked not to have a window seat on her flight so that her hair wouldn't get messed up.

Client Testimonials

Thank you sooooooooo very much!!! We are so glad we have you as our "partner" on this, and for that matter, any of our travels!!!!! You look out for our best, always have our back, are an awesome person and go above and beyond. The world needs more Colleen's.

Bob — 

We would like to thank Colleen for booking our trip. We were in a beautiful resort! We stayed at the Grande Bahia Principale. We had excellent service from beginning to end. This was truly a stress free vacation from beginning to end with Colleen doing all the hard work. If you ever are in need of a travel agent, I highly recommend Colleen. We will be using her for our future trips. Thank you again Colleen for your awesome service my friend!

Kristine — Trip to Jamaica

I just wanted to take a moment to thank both you and Colleen for going the extra mile and making this a great first experience with your company.  The end result shows that when people care about their customers feelings and do what it takes to make sure that they are taken care of great relationships can be formed.  Please let me know if I can share this with any of your supervisors or senior managers who would like to hear some great feedback as I know in customer service we too often hear the negative stories, it is rare and sometime appreciated hearing the “wins”.

Mitchell —