Specialties: Air/Car/Hotel

Favorite Destinations: New York City, Costa Rica, Turks and Caicos

Favorite Quote: "The world is a book and those who do not travel read only a page." -Saint Augustine

Fun Fact: Travel can make you more creative!

I have been in the travel industry for over 10 years and have enjoyed visiting many destinations in North America and Europe. I love to share my passion for travel with my clients while helping them plan their vacations. Whether it's Europe, Hawaii, or a family trip to Disney World, you can count on my expertise to ensure your vacation is just what you dreamed it would be with the best possible value.

Favorite Travel Experiences

  • Going to Costa Rica! The exotic animal life and scenery made this one of my all-time favorite destinations. Costa Rica can best be described as "pura vida" which translates to "pure life."

Accomplishments

  • Sandals/Beaches Specialist
  • Cruise Specialist

Most Unusual or Intriguing Request I've Fulfilled for a Customer

I had a very fun request from a honeymoon couple looking to stay in a tree house!

Client Testimonials

Yesterday I was struggling to find a hotel room in Las Vegas that was a smoking room with two queen beds. Honestly, I did not think this would be such a challenge however that was in fact not the case. Angela spent over an hour with me trying to find me what I was looking for and honestly went well beyond my expectations in regards to her efforts trying to make my trip exactly what I wanted it to be.Working in a large organization I understand the importance of quick call resolution both for positive customer service records and to be a fiscally responsible organization however there are times that calls may go long and that in fact may be providing the best customer service and builds trust between the customer and the company.Angela did just that and I wanted to ensure her management team recognized her for the positive attitude, hard work, and dedication to help one of your customers.

Alanna — Trip to Las Vegas, NV

My husband and I wanted to let you know how one of your representatives, Angela Johnson, helped us turn a bad situation around. We were embarking on a Christmas vacation to London from Raleigh, NC. We had renewed our passports and discovered as we were checking in at the airport, I had mistakenly and stupidly brought our old, expired passports instead of our new ones.  We live 3 hours away from the airport and could not get back in time for our flight, which was missed. Waited in a long line for rebooking and told it was going to be $800 to catch another flight.  My husband couldn't believe it, as we had already used our 187,000 frequent flyer miles and then paid additional for extra leg room for him. We were really upset and my husband said to the agent we were leaving and he was going to see if he could do better online. The agent did not tell us that you have to rebook in person and on the same day. And, we did not know either of those things ( PS - we are senior citizens). So we drove and got home around 7PM.  My husband called American Express travelink and talked with Angela Johnson.  She let us know the rebook needs to be done in person and American Airlines rebooking is open 3:30 AM until 9 PM EST. We went to bed and got up at midnight to make the 3 hour drive back to RDU airport.  We were first in line at 3:30 AM only to be told that the rebook now was going to cost us $3,500! We asked about rebooking at a later date and were told, nothing else could be done for us. Well, that was it.  Home again.  I spoke to Angela on December, 27 telling her our whole story and she couldn't have been nicer. She was able to rebook us on the same flight for Jan 30, 2017, got us refunded for the transfer fee,  and for the extra leg room for my husband.  Now our total bill will be around $700 for the rebooking!!  We are so grateful for the kind and skilled help Angela was able to give us.  Lemonade out of lemons!!


Hermina & Richard — Trip to London

Great companies are built by dedicated employees, therefore, when we have the pleasure of dealing with such a person, it should be noted. Based on this, I must bring Angela Johnson to your attention. This young lady went beyond good service to establish the best accommodations and fare for my upcoming trip to Hawaii. Angela Johnson is truly one of those special employees who make a difference. Any future travels that I require will be booked through American Express Travel as a result of Angela's efforts.

William A — Trip to Hawaii

PHOTOS FROM MY TRAVELS

COUNTRIES I HAVE TRAVELED TO