News

William Haire Awarded the Barbara O’Hara Advocacy Award


NASHVILLE: SEPTEMBER 7, 2017
Bill Haire Travelink, American Express Travel, is pleased to announce Vice President and Managing Partner, William Haire, has been awarded the Barbara O’Hara Advocacy Award.

The Barbara O’Hara Advocacy Award is awarded to two ASTA members who have gone above and beyond the call of duty in terms of their support for ASTA’s advocacy initiatives, grassroots campaigns, and ASTAPAC fundraising. Recipients are selected by ASTA staff members in consultation with award sponsor Sabre, and the ASTA Government & Political Affairs Committee

Regarding the award, Haire accounts, "The Travel Advisor is key to helping the consumer navigate the myriad of options and suppliers in the travel industry today. We advocate for all agencies and agents on the federal and local level to make sure the consumer is treated fairly without additional indirect taxes being leveled."

Pictured left to right: Samantha Brown, Canadian Travel Blogger; Eben Peck, Senior Vice President, Government & Public Affairs, American Society of Travel Agents (ASTA); Bill Haire, Vice President, Managing Partner, Travelink, American Express Travel; Michael Hanson, Senior Director / Government  & External Affairs, Sabre.


Travelink, American Express Travel Named to Travel Weekly’s 2017 Power List for the 6th Consecutive Year


NASHVILLE: JULY 13, 2017
 – Travelink, American Express Travel, Tennessee’s only appointed American Express Travel Representative, is pleased to announce being named to Travel Weekly’s 2017 Power List for the sixth consecutive year.

The annual Power List, which ranks agencies that report annual travel sales in the previous year of $100 million or more, ranked Travelink number 50 for the third year in a row and it is the company’s sixth consecutive year on this prestigious list.

“Our team at Travelink is focused on extraordinary customer service and a continued commitment to excellence when managing and planning travel for our clients. Our inclusion in Travel Weekly’s Power List over the past six years further validates how strong a team we have assembled over the last 20 years.  We are so appreciative of each and every individual who has been a part of making our continued success possible,” emphasizes Michael S. Dixon, President and Managing Partner of Travelink, American Express Travel.

Travelink also congratulates its partners at American Express Global Business Travel for ranking in the top three and American Express Travel & Lifestyle Services for their top 10 placements. To read more about Travel Weekly’s 2017 Power List click here.


Travelink, American Express Travel, Manager Awarded Cvent Advocate of the Year and Completes Cvent Event Management Advanced Certification


NASHVILLE: JUNE 22, 2017
 –Cvent Winner Lindsay BuchananTravelink, American Express Travel is pleased to announce our Manager of Meetings, Association Management, & Groups, Lindsay Buchanan, has been awarded the Cvent Advocate of the Year title and has also completed her Cvent Event Management Advanced certification.

The Cvent Advocate of the Year award is given to the person who most contributed throughout the year to Cvent's product suite innovation through feedback, guest speaking, and participation positively impacting all Cvent users. In addition to this prestigious honor, Lindsay's completion of the Cvent Event Management Advanced certification will improve her department's efficiency within the Cvent tools and elevate Travelink's Meetings, Association Management & Groups business. Cvent Certification provides an opportunity for planners to demonstrate their expertise of the Cvent Event Management planning software. Professional and Advanced levels of certification are offered for Cvent Event Management users.

Cvent Certified Event Management AdvancedThe Cvent Advocate of the Year Award and Cvent Advanced Certification were announced and rolled out, respectively, at the 2017 Cvent CONNNECT event in Las Vegas at the Mandalay Bay Hotel. A total of 60 individuals registered for the Advanced Certification; 93% of which completed the certification. Cvent certification is designed for the most successful and proficient users who manage one or more events annually.


William Haire Appointed to American Airlines Agency Advisory Panel


NASHVILLE: MARCH 8, 2017
 – William HaireTravelink, American Express Travel is pleased to announce that during the 43rd Annual Airline Industry Achievement Awards, William Haire, Vice President and Managing Partner of Travelink, was appointed to the 2017 American Airlines Travel Agency Advisory Panel.

The event was held in New York City where American Airlines was named Airline of the Year for 2017 by Air Transport World (ATW). American Airlines was recognized by ATW’s editorial board because of its leadership and employees’ achievements over the past year in integrating American and US Airways. ATW called the integration, “practically flawless despite it being the largest, most complex airline merger in history.”


Travelink, American Express Travel, Manager Named to Connect Corporate Magazine’s 40 Under 40 List


NASHVILLE: MARCH 7, 2017Lindsay Buchanan
 – Travelink, American Express Travel is pleased to announce our Manager of Meetings, Association Management, & Groups, Lindsay Buchanan, has been recognized in the Connect Corporate Magazine’s 40 Under 40 Spring 2017 issue.

Connect Corporate is a national B2B print and digital magazine providing resources and ideas to planners and suppliers in the corporate meetings industry.

Nominations were received from around the world, then reviewed and evaluated by Connect Corporate’s editorial staff based on references, achievements, industry involvement and other attributes.

These individuals represented in our annual 40 Under 40 are the future of the corporate meetings industry,” said Chris Collinson, president and CEO of Connect. “They together with colleagues and industry partners, are elevating the profession and moving it forward.” The full list can be viewed here.

Lindsay Buchanan, CMP, is a Certified Meeting Planner and Manager at Travelink, American Express Travel for the past six years. She maintains a close working relationship with Cvent and is the registration site programmer for various associations, as well as the exhibit hall manager. She utilizes technology and social media to enhance communication before, during, or after events. Here profile page on the 40 Under 40 List is here.

About Connect
Connect is a leader in the meetings, travel and tourism industry. Specializing in destination marketing, the company produces digital programs, online and mobile solutions, meetings business and travel magazines, trade shows and consumer events, travel guides for newspapers and leisure magazines, and destination information, which is distributed through broadcast and custom programs. More information about the company's brands and services is available at connectmeetings.com.


Travelink, American Express Travel Partners with Tanzania Based Travel Company, Zara Tours


NASHVILLE: MARCH 2, 2017
 – Travelink, American Express Travel is pleased to announce a strategic partnership with Zara Tours, Tanzania Adventures. Travelink will now operate an International Air Desk focused on supporting clients of Zara Tours from the United States and Canada booking flights to and from Tanzania, Africa.

This new partnership allows Zara Tours to leverage the buying power of American Express Travel and will grant their clients access to unpublished, wholesale ticket options through the Travelink International Air Desk, which offer significant discounts on many international routes.

As a full service travel agency and American Express Travel’s 2016 Agency of the Year, Travelink will also assist Zara Tours clients with pre and post tour travel planning as well as ensuring they have support throughout their journey.

About Zara Tours:
ZARA TOURS, founded in 1987 by Mrs. Zainab Ansell, is Tanzania’s unrivalled No 1 Kilimanjaro trekking company and one of the largest safari operators in the region. The company organizes full service travel experiences in Tanzania, where they propose various choices of Safaris, the climbing of Mt Kilimanjaro, Mt Meru and expeditions in Zanzibar. Own and operate 2Hotels, 2lodges and 4-tented Camps in the northern circuit of Tanzania. Provide Airport transfer, city to city transfer, VIP and regular tour services, groups and corporations from all over the world. They offer additional experiences in Kenya, Uganda, Rwanda, and Ethiopia. The company owns 76 4x4 Land Rovers, 4x4 mini buses, 4x4 land cruisers (all equipped with viewing roofs) and 88 registered Kilimanjaro guides, who speaks English, German, French and Spanish.

Visit Zara Tours Website.


Travelink Named Agency of the Year by American Express Travel


NASHVILLE: OCTOBER 24, 2016
– Travelink, American Express Travel, is pleased to announce that during the annual American Express Travel Global Forum, held at the Arizona Biltmore, A Waldorf Astoria Resort in Phoenix, the company was named Agency of the Year.

AMEX Agency of the Year 2016Every year, American Express Travel presents a Representative member with the Agency of the Year award. Agencies that receive this recognition exhibit exemplary values, service and performance. The Agency of the Year award is given to an agency that provides exceptional service and value to customers, always upholding the values and standards of the American Express brand.

Contributing to the selection of Travelink for the recognition this year included the company’s unique engagement level for the Gold Card Member travel services program, active participation in several influential industry advisory boards, including American Express Travel, Departures Magazine, Travel + Leisure Magazine, Trump Hotels, Sabre, and ASTA CAC where Michael Dixon, President & Managing Partner of Travelink, was recently appointed to the leadership role of Secretary, serving three successive 2-year terms ending as CAC Chairman.

Michael Dixon accepted the award from American Express EVP & GM, Claire Bennett and Vice President of American Express Travel, Tanuj Suri, Vice President, American Express Travel. “I am grateful for this public acknowledgement recognizing Travelink.  This tremendous honor is a culmination of the collaborative efforts of our entire team.” says Mr. Dixon

Travelink was also recognized as Agency of the Year in 2011.


Michael Dixon, President of Travelink, American Express Travel Elected to ASTA's Corporate Advisory Council in Executive Leadership Position

Michael DixonNASHVILLE: OCTOBER 7, 2016 – Travelink, American Express Travel, is pleased to announce that during the American Society of Travel Agents (ASTA) Global Convention in Reno-Tahoe on September 27, 2016, the ASTA Corporate Advisory Council (CAC) set its Executive Committee leadership roster and Michael Dixon, President of Travelink was elected by his peers to an Executive Leadership position.

This leadership role is a six-year commitment to the Executive Committee with ascension in role and responsibility every two years leading to the role of Chair.  Michael begins his first two years effective immediately in the role of Secretary. With his appointment, Denise Jackson (Balboa Travel) rises to Vice Chair, and Jennifer Wilson-Buttigieg (Valerie Wilson Travel) is now Chair, leading the Executive Committee for the CAC for the next two years.

The ASTA CAC is made up of the largest travel agency (corporate and leisure) consortia, franchise, and other members of ASTA with annual travel sales of at least $50 million. The CAC works on issues of common interest to the travel agency community, formulating a strategy to speak with one voice before federal regulators, Members of Congress, state legislators and other travel industry groups.


President, Vacation Travel and VP, Marketing Added to Travel + Leisure's 15th Annual A-List

Travel + Leisure - The A-List 2016NASHVILLE, 9/29/16 – Travelink, American Express Travel, ranked #50 on the Travel Weekly 2016 Power List, is pleased to announce that Linda Raymer, President, Vacation Travel and Sandy Schadler, Vice President, Marketing made Travel + Leisure's 15th Annual A-List.

The T+L A-List showcases the best specialists in the business—destination authorities, honeymoon planners, family-reunion whizzes, cruise experts—helping take client trips to the next level. This year the A-List featured 137 individuals, two coming from the Travelink, American Express Travel's Nashville headquarters.

Raymer is featured in the Europe Experts portion of the A-List for her creative approach to must-see destinations and tried-and-true itineraries, like touring London in a Mini Cooper or taking a personalized walking tour through the city's up-and-coming neighborhoods.

As President of the Vacation Division of Travelink, Linda has developed the luxury division of our leisure business, Privileged Journeys, which enjoys continued growth ahead of plan. Linda formerly owned her own agency, WorldClass Travel, which was acquired by Travelink, American Express Travel in 2000. During her time as an agency owner and now in her current role at Travelink, Linda has served on the American Express CTN Advisory board as well as the American Express Vacations Advisory Board and the Departures Luxury Council. 

Sandy Schadler, Vice President, Marketing is featured in the Travel + Leisure Advisory Board portion of the A-List. The Travel + Leisure Advisory Board is a select group of owners and operators of the country's most important travel agencies. They share with T+L editors and advertisers their expert opinions on the latest developments in the travel industry and their read on ever-evolving consumer trends.

Sandy is responsible for executing a digital, social, mobile, CRM, traditional media and regional advertising strategy for Travelink and its sub-brands, Employee Vacation Programs and Privileged Journeys, across a national network of retail and virtual offices. In addition to her advisory board position for Travel + Leisure magazine she is also sits on the advisory board for the German National Tourism Office in the USA.

TRAVELINK, AMERICAN EXPRESS TRAVEL is one of only 10 Centurion level American Express appointed travel management companies. Headquartered in Nashville, Tennessee, the company operates nationally with a combination of boutique business call centers, vacation travel retail locations, and a national network of experienced virtual travel advisors. Travelink's client base includes a range of Fortune 500 Companies, small to mid-market organizations, as well as the entertainment industry, sports teams, groups, and religious & non-profit organizations. The company is an exclusive provider of consumer travel services for American Express Gold Card Members. Travelink leverages the American Express brand and buying power to offer the best value and customer experience.


Mike Viars to Assume New Role as President, Travelink Global Business Travel at Travelink, American Express Travel

Mike ViarsNASHVILLE, 8/30/16 – Travelink, American Express Travel, ranked #50 on the Travel Weekly 2016 Power List, is pleased to announce that effective immediately, Mike Viars has been promoted to the new role of President, Travelink Global Business Travel, reporting to company President & Managing Partner, Michael S. Dixon.

This new role within Travelink combines the management of Business Travel Services, Employee Vacation Program sales, and Client Management. Mike will also continue to serve as the primary relationship manager for American Express Global Business Travel.

Viars’ Business Travel Division accounts for 80% of the gross sales for the entire Travelink organization and he has been in leadership at Travelink for the past 10 years. Prior to Travelink, Mike spent 15 years in the Aircraft Manufacturing and Hi Temp Metals Processing Industry. He held Director Level positions in Sales, Marketing and OEM Client Contract Management in the United States and Europe.


Travelink, American Express Travel Vice President, Finance Nominated for Nashville Business Journal CFO Awards

Tim Barton

NASHVILLE, 8/30/16 – Travelink, American Express Travel, Tennessee’s only appointed American Express Travel Representative, is pleased to announce Tim Barton, Vice President, Finance has been nominated for Nashville Business Journal’s CFO Awards.

The CFO Awards, presented by Vaco, honor Middle Tennessee’s top financial professionals for outstanding performance in their roles as corporate financial stewards. The public submitted nominations and a panel of independent judges comprised of past CFO Award winners selected a group of based on outstanding performance for their companies based on financial information submitted.

Tim leads the finance, HR, and administrative areas of Travelink. He brings a broad range of progressive senior finance management experience with successful organizations in several industries, including 'big four" public accounting, media & entertainment, publishing, global manufacturing, sports entertainment, and higher education. Tim has worked with familiar iconic brands such as Coca-Cola, Southern Living at Time Inc., Gibson Guitars, and most recently, as the Senior Finance Director for Technicolor, a manufacturer and distributor of DVD/blue-ray discs for 20th Century Fox and other movie studios.

Tim has a Bachelor of Science degree in accounting as well as an MBA from Auburn University. He is a Certified Management Accountant (CMA) and a dynamic leader for Travelink’s finance, HR, and administrative departments.

The CFO Awards ceremony is scheduled to take place October 4, 2016. Finalists will be honored at the awards dinner, and one winner in each category will be revealed live. In addition, the finalists will be highlighted in a special Nashville Business Journal printed publication and on NashvilleBusinessJournal.com. Nashville Business Journal will also honor the Lifetime Achievement Award winner: Anthony Crudele - Executive Vice President, Chief Financial Officer and Treasurer, Tractor Supply Co.


Travelink, American Express Travel Named to Travel Weekly’s 2016 Power List

Travelink, American Express Travel, Tennessee’s only appointed American Express Travel Representative, is pleased to announce being named to Travel Weekly’s 2016 Power List.

The annual Power List, which ranks agencies that report annual travel sales in the previous year of $100 million or more, ranked Travelink number 50 for the second year in a row and it is the company’s fourth consecutive year on this prestigious list.

 “Our team at Travelink is focused on extraordinary customer service and a continued commitment to excellence when managing and planning travel for our clients. Our inclusion in Travel Weekly’s Power List over the past four years further validates how strong a team we have assembled over the last 20 years.  We are so appreciative of each and every individual who has been a part of making our continued success possible,” emphasizes Michael S. Dixon, President and Managing Partner of Travelink, American Express Travel.

Travelink also congratulates its partners at American Express Global Business Travel for ranking in the top three and American Express Travel & Lifestyle Services for their top 10 placement. To read more about Travel Weekly’s 2016 Power List click here.


Travelink, American Express Travel Expands Team with Regional Sales Director for Global Business Travel

Rozlyn Sturtevant

Travelink, American Express Travel, the state of Tennessee's only American Express Travel Representative, is pleased to announce a new addition to strategically support the continued growth of the company.

Travelink welcomes Rozlyn Sturtevant to its team as Regional Sales Director for Global Business Travel. Rozlyn will be based in Los Angeles, California and work closely with Mike Viars, SVP Global Business Travel Sales, growing Travelink's corporate travel and leading Sales for Southern California in the middle market sector.

Rozlyn brings over 6 years of experience in business development and sales to Travelink. She previously was the Regional Sales Director of Travel Incorporated and prior to that the Regional Director of Sales and Business Development Manager at Corporate Traveler USA.


Travelink, American Express Travel Expands Team with Regional Sales Director for Global Business Travel

Travelink, American Express Travel, which is the state of Tennessee’s only American Express Travel Representative, is pleased to announce a new addition to strategically support the continued growth of the company.

Travelink welcomes Jim Wasson to its team as Regional Sales Director for Global Business Travel. Jim will be based in Chicago and work closely with Mike Viars, SVP Global Business Travel Sales, growing Travelink’s corporate travel and leading Sales for the Midwest.

Jim brings over 30 years of experience in direct travel management corporate sales to Travelink. For the past 6 of those years he has served as VP of Global Sales for Travizon Travel Management in Boston, MA. He is active in the industry with involvement in the Global Business Travel Association (GBTA) and the Association of Corporate Travel Executives (ACTE), and has served on local advisory committees of industry vendors such as National/Enterprise and American Airlines. For several years, Jim enjoyed the opportunity to speak at the National Association of Purchasing Managers (NAPM) annual forum in Chicago. He was also an Ambassador of the Northbrook Chamber of Commerce in the Chicago suburbs for several years.


Travelink, American Express Travel Named One of American Express Travel's 2015 Representative Excellence Award Winners

For the 17th consecutive year, Travelink is honored to announce we were named one of American Express Travel's Representative Excellence Award Winners! The Representative Excellence program was established to recognize the top 17 performing agencies in the Network who have most significantly contributed to its success. These recognized agencies have demonstrated concentrated efforts against Preferred Supplier goals, engagement with American Express products and programs, and a continued commitment to representing the pillars of the American Express brand.


Travelink, American Express Travel Expands Team with New Director of Business Development

Ana DawsonTravelink, American Express Travel, which is the state of Tennessee’s only American Express Travel Representative, is pleased to announce a new addition to strategically support the continued growth of the company.

Travelink welcomes Ana Maria Dawson to its team as Director of Business Development for Employee Vacation Programs.

Ana will take on the position working closely with Vice President of Business Development, Patty Pae, developing the sales and engagement strategy of the corporate B2B incentive employee benefits program and the B2C employee vacation planning services provided through the Employee Vacation Programs, American Express Travel Division. Employee Vacation Programs serves over half of the Fortune 1,000 companies and is the exclusive leisure travel offering to all American Express Business Travel clients.

Ana brings to Travelink a long history of industry experience and expertise. She previously was the Director of Sales and Customer Success for The Americas at KDS, a global provider of T&E management systems. Prior to her time at KDS, Ana spent more than eight years with American Express as a Senior Manager of Business Development for Global Business Travel. Her background furthermore boasts past employment with Corporate Travel Management Group, AirPlus, iFAO, Quixdata Systems and United Airlines; making her an ideal addition to the Travelink Business Development division.


Travelink, American Express Travel is pleased to announce Lindsay Buchanan, is now a Certified Cvent Event Management Professional.    

Travelink, American Express Travel is pleased to announce Lindsay Buchanan, Meeting Planner/Group Manager, is now a Certified Cvent Event Management Professional.  Lindsay successfully passed the certification exam, which is only earned by elite level event professionals who use the Cvent Event Management software tools to maximize event effectiveness.  She has been using the Cvent software for the past eight years.

For Travelink clients, Lindsay uses Cvent's event management, supplier network, and membership management tools for about 25 groups and meetings each year. Utilizing Cvent, Lindsay is able to modernize the methods Travelink handles our event management and as a result we are more efficient in finding venues, planning the events, engaging attendees, measuring the impact of our events, and much more.  Contact us today for help planning your next major conference or meeting and put our expertise to work for you.


Helping to Grant Daniella's wish, a germ free, safe, & Fun Backyard playground  

Travelink's very own Vacation Travel Advisor, Bev Gallant, is helping celebrity landscaper, Ahmed Hassan, build a germ-free playground for a 2 year old cancer patient.  Daniella Collazo has been battling neuroblastoma stage III cancer, a type of cancer that develops in the nerve tissue with a high relapse rate, for almost a year.  For the past 10 months, she went through six chemotherapy cycles, multiple blood and platelet transfusions, a bone marrow transplant and many hospitalizations.  Once Daniella was released from the hospital, she soon realized everywhere was a dangerous environment due to her weak immune system – including her neighborhood playground.  As a result, the Mystic Force Foundation, which raises money for childhood cancer research to find safer and less toxic therapies specific for children, reached out to celebrity landscaper Ahmed Hassan and asked him to help build Daniella a germ-free playground.  After Ahmed said yes, he quickly contacted Bev Gallant to help coordinate all of the travel logistics involved with doing a two-day landscaping make-over in Miami.  Bev commented, "This has been the most inspiring project I've EVER been a part of.  It's so wonderful to see everyone collaborate from all over the USA to help spread childhood cancer awareness and help Team Daniella. In my 23+ years as a Travel Advisor, I've been involved in many projects but this one has touched my heart and so many others."  To find our more about how you can help, please visit Daniella's website


TRAVELINK, AMERICAN EXPRESS TRAVEL NAMED ONE OF AMERICAN EXPRESS TRAVEL'S 2014 REPRESENTATIVE EXCELLENCE AWARD WINNERSAMEX Travel Rep Excellence Award

For the 16th consecutive year, Travelink is honored to announce we were named one of American Express Travel's Representative Excellence Award Winners!  The Representative Excellence program was established to recognize the top 25 performing agencies in the Network who have most significantly contributed to its success. The recognized members have achieved outstanding Preferred Supplier sales growth and are in compliance with specific operational responsibilities of membership established by American Express in support of the Brand.

Consistent achievements such as this would not be possible without the quality of care our experienced travel advisors provide to our customers every day.  It is only through their commitment to provide the best service, stay up to date on training, and work with our preferred partners on behalf of our clients that we are able to be acknowledged as a company for their efforts.  We wish to thank and congratulate all of our advisors for their leadership in choosing to operate at the highest levels within the American Express Representative Network. 


CUBA TRAVEL POLICY AND PROCEDURE

Although travel to Cuba is offered by some of our American Express Preferred Vacation Suppliers, Travelink, American Express Travel cannot facilitate unlicensed travel (which includes tourist travel) to Cuba. Travelink, American Express Travel complies with all U.S. Sanctions laws. As a result, our policy prohibits bookings to Cuba, except when they are made pursuant to a valid license. Transactions related to travel for tourist activities are not licensable. This restriction includes travel to Cuba for tourist activites from or through a third country, such as Mexico or Canada.  Therefore we do not facilitate unlicensed travel:

  • to, from or via Cuba on any aircraft or vessel.
  • to Cuba on any airlines or other carriers in any manner – not through our internal booking processes, not by contacting the airline or other carrier directly, and not through the use of a third party to assist in the bookings.

For more information on the Tourist Visa prohibitions for Cuba, please visit the website for the U.S. State Department


Patty Pae & John Higgins at Inc. 5000 conference

Travelink, American Express Travel ranked #2772 in 2014  INc. 5000  fastest-growing privately held companies

Inc. magazine ranked Travelink, American Express Travel NO. 2772 on its 33rd annual Inc. 5000, an exclusive ranking of the nation's fastest-growing private companies. The list represents the most comprehensive look at the most important segment of the economy—America's independent entrepreneurs.

For more information on Travelink, American Express Travel and the Inc. 5000 please visit the following  link.

Nashville Business Journal's 25 Fastest Growing Companies Nashville's 25 Fastest Growing Private Companies in 2014

Travelink, American Express Travel was recognized as one of the "25 Fastest Growing Private Companies" by the Nashville Business Journal.
 
For more information on Travelink and other Top 25 private companies please visit the following  link.

Travelink, American Express Travel Expands Leadership Team with Key New Hire and Promotion

NASHVILLE, Tuesday, July 1, 2014 – Travelink, American Express Travel, which is celebrating it's 20th anniversary this year and was just ranked as 48th on the Travel Weekly Magazine's "Power List" of largest travel companies, is pleased to announce a promotion within its executive leadership team and a new leadership hire to strategically support the continued growth of the company. 

Nancy Ferrell has been promoted to Vice President, Technology & Software, a newly created position within the company bringing focus to responsibilities that were managed in part by Operations and in part by Finance. Due to the critically important role technology plays within the company, recognition that this key area requires its own focus and Nancy's extensive experience implementing and trouble-shooting software will be well suited to lead Travelink into the next phase of growth.  Her duties will include leading all IT functions, quality control, telephony, and software implementations.

"Easy to use communication and technology tools are mandatory for today's business and leisure travelers", states Bill Haire, Vice President, Managing Partner and Co-Owner of Travelink, American Express Travel.  "Nancy will enhance our automation strategy to ensure that our customer needs are met efficiently by our internal teams."

In addition, Travelink welcomes to its leadership team Dan "Don" Freeman joining as Vice President, Operations.  Leading our experienced operations team, Dan will plan, lead, and direct the activities and daily operations of the organization as well as the Customer Delivery for both our Business and Leisure travel divisions.  He is responsible for the quality of customer delivery as well as motivating and energizing all of travel advisors nationwide, and ensures the team follows best practices and is in compliance for delivery of the superior customer experience Travelink has become known for. Dan joins Travelink from Summit Travel, which was an American Express Representative in California. While with Summit, Dan was Managing Director and Co-owner for the past fourteen years leading them through tremendous growth and the recent sale of Summit Travel. 

"We've been working with Dan in a consultative relationship for more than a year and are pleased to welcome Dan officially into the Travelink family", states Michael Dixon, President & Co-owner, Travelink American Express Travel. "With Dan's tremendous experience, creative operations strategies, and keen customer focus we are confident our leadership team is aligned for the next exciting stage of growth for our company."

To download official press release, please click here.


Rolling Thunder, Inc.In May 2014 Travelink, American Express Travel had the unique opportunity to support those who have protected our freedoms and whose sacrifice allows us to travel the world safely. Travelink, American Express Travel supports Rolling Thunder ®, Inc. and their mission to bring awareness and accountability to POW/MIA from all wars. Travelink, American Express Travel participated in the Franklin, TN stop of the Flame of Freedom Ride which included a concert, and touching memories as the flame was passed. The Flame of Freedom wove its' way through the country arriving in Washington DC on Memorial Day. The ride was also filmed for a 13-episode documentary focusing on honoring troops and veterans.

Travelink, American Express Travel is pleased to announce John Higgins has joined the organization as Director, Business Development. In his new role, Higgins will be responsible for growing Travelink's Business Travel division within the greater Nashville area. 
 
Higgins, who earned a B.A. in Mass Communication cum laude at Lipscomb University, has a very impressive and proven record of driving business-to-business sales. Prior to his role at Travelink, he founded Iron Sports Management, LLC and was the Director of Sales and Marketing for SeeMore Putters, based in Franklin, TN. Travelink caught his attention through news of the company's growth with two consecutive years in the top 10 of Nashville Business Journal's Fastest Growing Businesses and its leadership team's clarity of vision. He is expecting to help Travelink's Business Travel Services division achieve sales goals as well as feed his passion for travel. 
 
A little known fact about Higgins is that he auditioned for CMT's "Karaoke Donkey" television show in 2007. Unfortunately, he was eliminated on national television after performing his version of Toby Keith's "How Do You Like Me Now." 
 
To learn more about John Higgins please connect with him on LinkedIn and check out a personal article written about him on Lipscomb's Athletics website.

 2013 Travel Weekly Magellan Awards

In the early part of February 2013, Travelink, American Express Travel re-launched www.travelink.com. When re-designing the website a strong focus was placed on both attracting and retaining qualified travelers, and providing lead generating support for our experienced Travel Advisors. It is with great pleasure we announce that our website has been recognized as a 2013 Silver Magellan Award Winner in the Travel Agent/Agency Website category. The Travel Weekly Magellan Awards honor the best in travel and salutes the outstanding travel professionals behind it all, from design to marketing to services. The 2013 Magellan Awards received over 500 entries from top travel organizations and professionals worldwide. Being selected as a 2013 Magellan Award Winner is a tremendous achievement and proves what we as American Express Travel representative strive to represent - a high standard of excellence within the travel industry. Travelink, American Express Travel extends many thanks to our team, clients, and Travel Weekly for their support and recognition of our hard work.


Nashville Business Journal's 25 Fastest Growing Companies

Nashville's 25 Fastest Growing Private Companies in 2013

Travelink, American Express Travel was recognized as one of the "25 Fastest Growing Private Companies" by the Nashville Business Journal.  During a luncheon on September 12th, 2013, Travelink was recognized as the 9th fastest growing private company in Nashville, TN.  
 
For more information on Travelink and other Top 25 private companies please visit the following  link.

Certified Meeting Professional Travelink, American Express Travel's Team Achieves Certified Meeting Planner (CMP) Designations

Travelink, American Express Travel is pleased to announce the Convention Industry Council has confirmed two of our key staff members as Certified Meeting Professionals. Ms. Patty Couch, based in Asheville, North Carolina, and Ms. Lindsay Buchanan, based on our headquarters in Nashville, Tennessee have both completed the requirements to demonstrate their experience and expertise as well as passing the extensive examination to become CMP's.

The CMP certification program, established in 1985, recognizes individuals who have achieved the industry's highest standard of professionalism. To earn the CMP designation, the meeting professional must demonstrate their experience and education in this field and pass a rigorous exam. Those who hold the CMP designation are considered the leading experts in the meetings, associations, conventions and exhibitions industry.

"Travelink is committed to offering our clients the most knowledgeable team with all the services we provide," states Bill Haire, Managing Partner of Travelink and leader of the Meetings Division, "The CMP certification showcases Patty and Lindsay's commitment to their professional development to be the best at their chosen craft and we are pleased to celebrate this achievement with them."

Over the past 15 years Travelink, American Express Travel's Meeting Division has managed meetings and event planning, coordination, operation, and billing for long-standing and repeat clientele, with most new business coming from customer referrals. The types of meetings for which we offer our services include but are not limited to Corporate, Association, Committees, Religious, and Academic organizations. For more details on our team, please click here.

To download official press release, please click here


Travelink, American Express Travel named one of American Express Travel's 2013 Representative Excellence Award WinnersAMEX Travel Rep Excellence Award

For the 24th consecutive year, Travelink is honored to announce we were named one of American Express Travel's Representative Excellence Award Winners!  The Representative Excellence program was established to recognize the top 25 performing agencies in the Network who have most significantly contributed to its success. The recognized members have achieved outstanding Preferred Supplier sales growth and are in compliance with specific operational responsibilities of membership established by American Express in support of the Brand.

Consistent achievements such as this would not be possible without the quality of care our experienced travel advisors provide to our customers every day.  It is only through their commitment to provide the best service, stay up to date on training, and work with our preferred partners on behalf of our clients that we are able to be acknowledged as a company for their efforts.  We wish to thank and congratulate all of our advisors for their leadership in choosing to operate at the highest levels within the American Express Representative Network. 


Nashville Business Journal's 25 Fastest Growing Companies

 

Nashville's 25 Fastest Growing Private Companies in 2012

Travelink, American Express Travel was recognized as one of the "25 Fastest Growing Private Companies" by the Nashville Business Journal. On Friday, September 7th 2012, Travelink was recognized as the 8th fastest growing private company in Nashville, TN.  
 
For more information on Travelink and other Top 25 private companies please visit the following link.
 
 

Travel Weekly's Power List 2012TRAVEL WEEKLY'S POWER LIST

Travelink debuted at number 57 in Travel Weekly's 2012 Power List! Also, congratulations to American Express for regaining the number one position this year! To read more about 2012's Power List click here.
 
 
 
 
 

American Express Agency of the YearAMERICAN EXPRESS TRAVEL NAMES TRAVELINK AGENCY OF THE YEAR DURING REPRESENTATIVE TRAVEL NETWORK NATIONAL SUMMIT 

NEW YORK, NY – October 18, 2011 – American Express Travel named Travelink as Travel Agency of the Year for 2011 during its annual American Express Representative Travel Network National Summit in San Diego, CA on October 16 - 19. Each year the honor is awarded to the travel agency that best represents the industry in customer advocacy, business development and innovation, as well as how its contributions to the American Express Representative Network have advanced the status of the Network in the industry.
 
Michael Dixon, Bill Haire and Linda Raymer of Travelink, accepted the award from Ellen Bettridge,Vice President of the American Express U.S. Retail Travel Network, during a special presentation at the conference.
 
"The Travelink team continues to go beyond our expectations with the service they provide to their clients," said Bettridge. "We're proud to honor Travelink with the Representative Travel Agency of the Year award, and we are very fortunate to have them as a part of our Network."
 
"American Express has been a tremendous partner for us," commented Dixon. "I'm convinced that American Express has been a key driver in our success, especially during the very turbulent recent economic times. The award was a pleasant surprise and we will continue to work diligently to be deserving of such an honor."

American Express Travel Representative Excellence Award

Travelink, American Express Travel named one of American Express Travel's 2011 Representative Excellence Award Winners

The Representative Excellence Award program was established to recognize 25 members of the American Express Network who achieve exceptional preferred supplier sales growth and are also in compliance with specific operational responsibilities of membership, established by American Express in support of the Brand.
 
 

Michael Dixon and Ellen BettridgeTRAVELINK IS PRESENTED THE BUSINESS TRAVEL PARTNERSHIP AWARD BY AMERICAN EXPRESS TRAVEL 

American Express Travel presented the 2009 Business Travel Partnership Award to Travelink during the Retail Travel National Conference in Philadelphia on October 4 - 6. The Business Travel Partnership is a partnership between select US Representative Agencies and American Express Business Travel, enabling both organizations to leverage their individual strengths to retain existing business or attract new business. 
 
Partner agencies work together with the American Express Sales team to continually improve the processes set in place to enhance the Business Travel service platform. While all of the participants in the Business Travel Partnership platform are great partners, Travelink stood out as a leader and champion of this unique service offering. 
 
Michael Dixon, president of Travelink, accepted the award from Ellen Bettridge, Vice President of the American Express U.S. Retail Travel Network, during a special presentation at the conference. 
 
"This agency has been in the program from its inception and is a true partner in every sense of the word. Travelink is always willing to work with us to come up with solutions, more efficient process and methods to enhance the overall value of the Business Travel program" said Bettridge. This is second time that Travellink has been awarded this prestigious award. 
 
Travelink Inc. celebrated its 12th anniversary in 2009. The Travelink family has grown through the acquisition of many agencies, some of which have been in the travel business for over 25 years. The business includes Business, Vacation, Group, and Meeting/Conferences.